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Member Services

Frequently Asked Questions

About Noble

Purchasing Certificates

Redeeming Certificates

Other Questions

What is Noble?

Noble is a lifestyle brand that connects travelers to the top hotels in the world. We partner with the leading luxury and boutique hotels in each market globally to provide our members with highly-preferred Credit Certificates and flexibility when planning and booking a hotel.

What is a Hotel Credit Certificate?

A Hotel Credit Certificate is like a gift card which has a value that you redeem towards a future stay. our Certificates have a minimum of 3-year validity, giving you ample flexibility to plan and redeem.

How do I purchase a Certificate?

Simply browse the collection, pick the hotel you'd like to purchase from, select the Certificate value and quantity, add to cart, then check out using any major credit card.

What if the hotel that I am looking for is not listed?

We are actively bringing on new hotel partners. If the hotel you would like to purchase a Certificate from is not listed, please let us know.

How many Certificates can I buy?

Since we have a limited number of Certificates per hotel, we have a limit of 3 Certificates per value for each transaction. Should you wish to buy more, simply do so in multiple transactions or email us at service@noble-stay.com, and our team will be glad to help.

Can I purchase a higher Certificate value?

In some cases, yes. Simply contact our Member Services team at service@noble-stay.com and they will be glad to assist.

How are the Certificates delivered?

Once you complete a purchase, we will send you an email with a digital copy of each Certificate you have purchased, which includes your Certificate and redemption details.

When can I redeem my Certificates?

You can redeem your Certificates right away or save it for later. Each Certificate is valid for a minimum of 3 years from the purchase date, giving you ample time to plan and redeem.

How do I redeem my Certificates?

To redeem your Certificate with a hotel, simply contact the Hotel's VIP reservations team at the email or phone number listed on your digital Certificate copy mentioning Noble Certificates, and they will be happy to help you plan your stay.

Can I apply multiple Certificates to one booking?

Yes! Simply let the hotel know and provide them with all the Certificate IDs you would like to apply towards your booking.

Does the full Certificate value have to be redeemed at once?

No. Any unused balance will remain on your account with the hotel until the expiration date listed on your Certificates. When checking out at the hotel, please be sure to ask them to provide you a copy of your account balance.

Can I redeem my Certificates for cash?

Certificates are not redeemable for cash, nor can any remaining balance can be refunded in cash.

Are the Certificates refundable?

All Certificate purchases are final and are non-refundable. We encourage you to only purchase Certificates from hotels that you definitely plan to visit and can travel to.

What steps are the hotels taking to ensure safety?

Each hotel has either implemented or is taking new actions to ensure guests' health and safety. When purchasing your Certificates, please review the current steps in place at the hotel under the CLEAN + SAFE section on the hotel's page.

What if the hotel is not operating during the dates I want to travel?

Due to government restrictions, some hotels may not be operating or not accepting travelers from certain regions until further notice. If you are looking to travel right away, we recommend that you check where nationals from your country or regions are allowed to travel to, and purchase Certificates from hotels that are marked OPEN on our platform.

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