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Frequently Asked Questions

General

How to book

Other Questions

Why is the platform invite-only?

We're invite-only because hotels give preferred treatment, rates, and access to qualified membership groups, like Noble. We invite those who we believe are high-end travelers to the platform to keep a vetted community.

What are the benefits of booking through Noble?

We focus on providing our members privileged access and elevated service at the best luxury and premium hotels worldwide.

As an attractive closed membership community, we access existing preferred programs or make beneficial contracts directly with hotels. Booking with Noble also means you'll be treated as a VIP guest, unlike when you book through credit cards, or platforms like Expedia and booking.com.

Why are the Certificates no longer available?

The Certificates were only a temporary product designed for the lockdown as they gave our Members the flexibility to redeem the stay at a future date. Now that there are no longer any major travel restrictions, we are moving towards our core product offering, which is live/direct booking. However, we may bring the Certificates back with time.

What if I already bought a certificate that I have not yet redeemed?

You can still redeem your Certificate(s) until the expiration date listed on the Certificate(s). For more information, please refer to the PDF copy we emailed you at the time of purchase or your Purchase History under your account.

How do I book a hotel?

We have moved the booking process entirely online for an instant, and easy experience. To book a hotel, first, select your dates and number of guests. Once you submit your request, you are redirected to our online booking tool to select your room type and rate, and complete your booking.

Please note that we are only redirecting you to the subdomain for a few months while we run the BETA. We are working to fully integrate the experience on a single platform with several other user experience benefits.

What are the price benefits of booking through Noble?

Noble provides you with both discounted room-only and VIP rates.

The VIP rates are often equal to other platforms like Expedia but come with rich complimentary benefits & inclusions such as breakfast for 2, early check-in/late check-out, room upgrade when available, $100-200 experience credit, plus more.

Suppose you don't need the complimentary perks for your trip; you also have the option to book our room-only rates, which can be much lower than other services.

Tell me more about the VIP rate program.

The VIP program provides complimentary inclusions, not discounts. We designed it to give you an upgraded experience as a priority guest! The rich inclusions, customarily reserved for top-tier returning guests, are valued from $300 to $1000+, depending on the property, length of stay, and room category. Here's an example of a typical package (which varies among hotels):

  • Accommodations at the best available rates (including promotional rates at select properties).
  • Priority room upgrade, when available or guaranteed.
  • Daily breakfast for two in-room guests.
  • Welcome amenity in-room (i.e., fruit or wine).
  • Late check-out/early check-in.
  • $100-200 credit, which you can use towards a massage or dinner.
  • Loyalty eligible: If the hotel belongs to a loyalty program, you generally receive points and benefits like usual.

Are the VIP rates eligible with hotel loyalty programs like BonVoy, Accor, etc.?

The VIP rates are generally eligible for loyalty points and status benefits. However, your status benefits do not overlap with the Noble benefits. I.e., if the Noble VIP rate and your loyalty status provide complimentary breakfast for two guests, you will only get breakfast for 2, not 4.

Are the discounted room-only rates eligible with hotel loyalty programs like BonVoy, Accor, etc.?

No. Since you are getting the lowest available price with the room-only rates, they are not eligible for loyalty points. However, hotels may still honor your status benefit inclusions at their discretion.

What happens after I book?

Once you book, you'll receive a confirmation email with your reservation details. If you don't receive it or have any post-booking questions or concerns regarding your reservation, don't hesitate to contact us on the chat or through service@noble-stay.com.

What is the payment policy?

The payment policy will vary for each reservation depending on the property and rate.

Generally, you will pay for the VIP rates at the property. However, the hotels may sometimes require a deposit or prepayment.

The discounted rates are generally paid through Noble at the time of booking. However, this may vary, so please carefully read the individual rate policy before booking.

What are the cancellation terms?

We follow each hotel's cancellation terms which are individual for the specific rate. Please carefully read the rate policy before booking.

How do I cancel my reservation?

Please get in touch with us on the chat or email us at service@noble-stay.com to cancel your reservation during the BETA.

You will be able to manage your reservations through your account post-BETA. Please contact the hotel directly if it is an urgent same-day last-minute cancellation.

How do I change my reservation?

During the BETA, first, contact our concierge team to change your original reservations. We will either cancel the original reservation and allow you to re-book or work directly with the hotel on your behalf for more intricate situations.

My reservation is non-refundable or within penalty, but I cannot go; what should I do?

Please always contact us at service@noble-stay.com in this case! We may be able to work with the hotel to provide you with full or partial credit for later use. This is on a case-by-case basis and up to the hotel’s discretion, but we will do our best to help you!

How do I get my reservation matched with my loyalty program account, like BonVoy?

If the rate is eligible for points (generally, only the VIP rates are), you can add the reservation number received in the Noble confirmation email to your loyalty program account. If it does not work, please contact the hotel directly and provide them with your loyalty number so they can add it to your reservation.

How can I plan transfers, dining reservations, activities, etc.?

The hotel's concierge will help you with after-booking arrangements like transfers, dining reservations, planning activities, SPA treatment reservations, etc. Please get in touch with the hotel after you book, or ask us, and we'd be happy to facilitate the introduction!

What is Noble's relationship with each Hotel?

Noble is a preferred partner of each Hotel on the platform. We work closely with them to provide our Members with a VIP experience.

Got more questions?

Click the chat icon below or email us. We're here to help!