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Member Services

Frequently Asked Questions

Overview

Purchasing Certificates

Redeeming Certificates

Other Questions

What is Noble?

We are an invite-only travel brand focused on high-end hotels. We are all about making sure that you get the most out of your hotel stay—both in terms of value and experience. We have a big vision and it's starting with the Noble Certificates.

Why is the platform invite-only?

We are invite-only because hotels give preferred treatment, rates, and access to qualified and closed membership groups, like Noble. We invite, who we believe, are high-end travelers to the platform to keep a vetted community.

What are the Noble Certificates?

The Noble Certificate is a new way to stay with high-end hotels. You prepay with a participating hotel of choice and receive a complimentary boost in value that can be as much as 50% more. The hotel gets the funds in advance in anticipation of your redemption booking—a straightforward great deal for both, no fuzz.

What is Noble's relationship with each hotel?

Noble is a preferred partner of each hotel on the platform. We work with them to provide special offers to our members.

What is the process?

The process is simple! You purchase the Certificate at your selected Hotel, and the total value is automatically deposited in your name directly with the Hotel and available for immediate use. You will also receive a Certificate over email confirming your total value and the redemption contact details. When you are ready to redeem, you do so through the Hotel’s VIP reservation team over phone or email. We have close partnerships with each of our Hotels to ensure you are a priority guest.

When is the payment for the Certificate sent to the Hotel? Who holds the funds until I redeem?

The Hotel receives the funds in advance and holds the funds safely in anticipation of your redemption. The way it works is that once you have purchased, Noble transfers the payment you made for the certificate to the Hotel as soon as the 14-day open purchase period has concluded and no later than 30-days after the sale. If your check-in is before that, the Hotel notifies us to receive immediate payment.

How do I purchase a Certificate?

Simply pick the hotel you'd like to purchase from, select the Certificate value, add to cart, then check out using any major credit card.

How would I know the optimal value to select?

The value you select for the Certificate should correspond to the approximate cost of your future stay. This will vary depending on the Hotel, your room-type preferences, the dates you foresee redeeming over, and your length of stay, of course. The best way to get an idea is to look at the hotel website for the rates available around the period you plan to travel and approximate from there. The value can also be used on most hotel services like dining and spa, so remember to calculate that in!

Note: If you purchased too much, the remaining value after redemption is saved for a later stay on your account with the Hotel. If you bought too little, you could always pay the outstanding with the Hotel directly or add another certificate to the booking as long as it's before check-in.

How and when is the Certificate delivered?

Instantly after your purchase, we will send you an email with a digital PDF of the Certificate, which confirms your total value with the Hotel and provides contact details to the Hotel’s VIP reservations team. If you have not received the Certificate a few minutes after purchase, please check your promotions/spam inbox and reach out to us on the chat or service@noble-stay.com.

When is the value available for use with the Hotel?

After purchase, the total value is automatically deposited in your name with the Hotel. You can choose to make your reservation right away or anytime later within its validity.

Is the Certificate refundable?

The Certificate is refundable up to 14-days after purchase given it has not been in use; after the grace period, the Certificate is non-refundable.

What are the Certificate terms?

Noble has developed a set of standardized terms that applies to each Hotel participating on the platform. This is to make sure it’s simple to buy and redeem the Certificates. You can read the full standard Certificate Terms here. You can also see a summary of the Certificate terms on each hotel listing.

Can I gift a certificate?

Yes, it is the perfect gift. Please purchase like normal and reach out to us on service@noble-stay.com and we will issue a new certificate reflecting the name of the recipient to who you wish to gift it.

Can I transfer the Certificate?

You can transfer the Certificate by reaching out to us and providing the name and email of the new certificate owner.

Can I purchase a higher Certificate value?

In some cases, yes. Simply contact Member Services at service@noble-stay.com or reach out to us on the chat, and we will be glad to assist.

Can others buy under my login?

That is technically possible; however, we encourage you to instead reach out to us with the referral, and we will provide them with an invitation to join as your invitee.

How many Certificates can I buy?

There is no limit to the number of Certificates you can buy overall; however, each specific Hotel has limited inventory.

What if I would like to recommend a hotel for the platform?

We are actively bringing on new hotel partners, so we love to hear your recommendations of which Hotels to add next. Simply contact Member Services at service@noble-stay.com or reach out to us on the chat.

How do I book?

To redeem, simply contact the Hotel's VIP reservations team at the email or phone number listed on your Certificate. The dedicated team is on standby to help book and plan your stay.

For clarity, you cannot redeem by booking yourself on the hotel website or through a third party, this must be done directly with the hotel as per the contact details provided on the certificate.

Can I book right away after purchase?

You can choose to make your redemption reservation right after the purchase or anytime later within its validity. Please note that your stay dates have to be within the validity of the certificate.

Can I redeem on all rates and offers with the hotel?

Yes, mostly, as redemption includes all public rates, offers, and packages the Hotel shows as available on its official website over your dates.

Note that this excludes rates that need a code, login, or qualifier like member rates, corporate rates, certain special offers, AAA rates, country resident rates, senior rates, etc., as those are not considered public rates.

The guiding rule is, can you book it without punching in a code or log in; the rate is valid for redemption.

Can I redeem on all rates and offers with the hotel?

You can redeem all rates, offers, and packages which the Hotels have made publicly available on its official website. Which basically means all public rates. Please be mindful that this does not include privately contract corporate or group rates or third-party rates.

Can I redeem on outlets and services like dining and spa?

Yes, you can redeem select in-house outlets and services like restaurants, spa, minibar, room service, etc., in conjunction with a certificate room stay. Meaning, the room must also be booked with the certificate for incidental charges to qualify for redemption.

Please check each listing under “Redeem On” for the categories available at each specific property (Restaurant, Spa, etc.).

Note that any third-party outlet, service, or incidental charges are not valid for redemption even if added to your final bill.

Can I apply multiple Certificates to one booking?

Yes, you can apply multiple certificates to the same booking if done in advance before check-in. Simply provide the hotel with details of all the Certificates you would like to use for your booking at the time of reservation. After check-in, you cannot add further certificates to the booking.

Does the full Certificate value have to be redeemed at once?

No. Any unused balance will remain on your account with the hotel until the expiration date listed on your Certificates.

Can I redeem my Certificates for cash?

Certificates are not redeemable for cash, nor can any remaining balance be refunded in cash.

What if the hotel is not operating during the dates I want to travel?

Due to government restrictions or seasonality, some hotels may not be operating or not accepting travelers from certain regions until further notice. If you are looking to travel right away, we recommend that you check where nationals from your country or regions are allowed to travel to, and purchase Certificates from hotels that are open as per their official website.

What steps are the hotels taking to ensure safety?

Each hotel has either implemented or is taking new actions to ensure guests' health and safety. When purchasing your Certificates, please review the current steps in place at the hotel under the CLEAN + SAFE section on the hotel's page.

What if a hotel permanently closes or changes ownership or operator?

If a Hotel closes or changes ownership, they are obligated to notify us and refund any unused Certificates to our members as per our terms and conditions with each property. For further assurances, we advise that you purchase separate travel insurance.

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