Your health and safety are our top priorities. Below are the key measures currently in place at Amanwana:

• On Arrival

  • All cars are will be fully sanitized prior to vehicle usage.
    
  • Individually wrapped disposable masks and hand sanitizer will be provided by your driver upon transfer to the resort; should you provide your own transportation; these will be made available to you upon arrival.
    
  • Cold towels and snacks will not be provided during the car transfer
    
  • Temperature checks will be administered upon arrival at the resort using a forehead thermometer.
    
  • On arrival, we will disinfect the external part of guests’ luggage, should they agree to it.
    
  • Daily complimentary amenities, including homemade cookies, chips and chocolate truffles, will not be provided in the guest suite upon arrival but will be available upon request

• Room

  • All of the paper collateral will be removed from the rooms, with any printed collateral received personally printed for individual guests
    
  • Welcome amenities will be delivered to rooms once guests have checked in, not before.
    
  • All occupied rooms are sanitized daily with focus on specific touch points within the full room perimeter; To avoid cross contamination, cleaning equipment (sponges, cloths and similar) are changed with every room.
    
  • Rooms are refreshed with fresh air by opening windows and doors during servicing.
    
  • Enhanced disinfecting of guest suites and replacement of all amenities upon departure.
    
  • On arrival, guests will be advised that they can opt to have room linen changed daily, once every two days or only on request; The same will apply to the turn down service, with guests opting to have turn down service, or not, as we fully understand that some guests may want less interaction and activity within their room.

• Housekeeping

  • Thorough cleaning of public areas will also focus on disinfecting door handles, lighting switches and all other high use areas.
    
  • Public bathrooms and common spaces will be sanitized on an hourly basis.
    

• Food & Beverage and Dining

  • Options for private dining experiences and in-suite dining, with menus focusing on wellness options and local produce.
    
  • Thorough cleaning and sanitizing of all tableware, place mats, salt and pepper shakers will take place after each use.
    
  • Reduction of non-residents dining.
    
  • Staff have been trained to have minimal contact and communication during service and will wear masks when serving guests
    
  • Tables will be placed 2 meters apart.
    
  • Utensils and napkin will be provided once guests have been seated
    
  • In-suite dining will serve all food and drinks covered and staff will wear proper PPE, i.e. mask and gloves upon delivery.

• Shared Areas

  • Each treatment room will be stocked with (PPE) for both guests and employee use.
    
  • There will be a minimum of 30-minute turnover time between sessions to allow thorough cleaning of each treatment room.
    
  • Group wellness classes will be available at a limited capacity (maximum five guests) to ensure social distancing; guests may also book private wellness sessions.
    
  • Sanitizer gel or liquid is available in all public areas and re-filled throughout the day.

• Staff Interaction

  • Employees will wear face mask/gloves.
    
  • All private activities are limited to 10 individuals, including driver and/or guide, where applicable.
    
  • Travel in vehicles is limited to those of the same household.

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Amanwana are issued in USD
  • Credits cannot be redeemed against third-party operated activities.