Your health and safety are our top priorities. Below are the key measures currently in place at Beau-Rivage Genève:

• On Arrival

  • Drivers will be wearing personal protective equipment.
    
  • Face masks and gloves will be available to guests, as well as antiseptic solution dispensers.
    
  • Installation of a protection kit in each vehicle. Each valet will explain the procedure to follow and the kit will be removed upon the guest’s departure.
    
  • Antiseptic solution dispensers are available on all counters.
    
  • All guests will be asked to complete a questionnaire, indicating their country of origin, itinerary and indication of the presence of any symptoms associated to Covid-19 in the last 14 days (subject to confirmation by the health authorities).
    
  • High-touch surfaces and objects are cleaned and disinfected regularly.

• Room

  • A guest booklet will be provided to the guest upon arrival in the room.
    
  • Room cleaning will follow a set of rules to ensure accurate disinfection and hygiene. Procedures will be monitored by our Chief Housekeeper and appropriately communicated to guests.
    
  • Each room will have a cleaning schedule that will be shared beforehand, so that guests can leave the room during this service (upon guest’s request).
    
  • The “turndown” service will be performed upon request.
    
  • Rooms are completely cleaned with the recommended antiseptic products, after each departure.
    
  • Alternate rooms are allocated in order guarantee the social distance norms.
    
  • Rooms are only available 48 hours after the last check out.

• Food & Beverage and Dining

  • The capacity of bars and restaurants is reduced according to the guidelines of health authorities, maintaining a minimum distance of 2 meters between tables.
    
  • Markings on the floor to maintain the mandatory social distance.
    
  • A meal rotation schedule is established to control the number of guests in the room and avoid crowding at the entrance.
    
  • Hand sanitizer dispensers is available at the entrance and its use will be encouraged.
    
  • Staff is trained to maintain social distance in relation to guests.
    
  • À la carte disinfected menu is preferred or digital menu (with QR code).

• Shared Areas

  • Guests will be duly informed about the cleaning of public areas
    
  • Cleaning and disinfection of high-touch surfaces in public areas is carried out regularly, with appropriate products. This includes handrails, elevator floor buttons, counters, door and window handles, washroom taps, among others.
    
  • Ventilation procedures in public areas will occur 3 times a day, ensuring indoor air quality.
    
  • All public toilets are equipped with antiseptic solutions for hand hygiene and disinfection.
    
  • Hand sanitizer dispensers in public areas
    
  • Lifts can only be used by 2 people at the same time except for families.
    
  • All areas of the lift are cleaned and disinfected hourly.

• Other Measures

  • A pro-forma invoice will be issued and sent by email in advance.
    
  • Electronic payment will be encouraged and contact with the physical credit card should be avoided.
    
  • Sanitizers will be available so that guests can disinfect the payment terminal and mobile phone.

• REDEEM ON

  • Room
  • Room Service
  • Bar

• Standard Terms

  • Redemption is direct with the Hotel on new reservations made after the certificate purchase.
  • Valid on room reservations and select in-house hotel services & outlets.
  • Room reservations: Valid towards all room types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested. (Excludes non-public rates i.e anything that needs a qualifier, log-in, or code like AAA & group rates).
  • Services & Outlets: Valid towards select in-house services and outlets added to the room bill in conjunction with a certificate room stay. See specified under “Redeem On” what is available for this Hotel.
  • Other: All third-party services & outlets are excluded. Further remarks noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any remaining value for your next stay.
  • An unredeemed certificate is transferable by first notifying Noble.
  • An unredeemed certificate is refundable within 14-days after purchase by notifying Noble, after it’s non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Beau-Rivage Genève are issued in CHF
  • Restaurant Le Chat-Botté is excluded from redemption.