How do I purchase a Certificate?

Simply select the certificate value above, and add to cart. You can checkout using most major credit cards.

Is the Certificate refundable?

The Certificate is refundable up to 14-days after purchase given it has not been in use; after the grace period, the Certificate is non-refundable.

How do I book?

To redeem, simply contact the Hotel's VIP reservations team at the email or phone number listed on your Certificate. The dedicated team is on standby to help book and plan your stay.

For clarity, you cannot redeem by booking yourself on the hotel website or through a third party, this must be done directly with the hotel as per the contact details provided on the certificate.

Can I redeem on all rates and offers with the hotel?

Yes, mostly, as redemption includes all public rates, offers, and packages the Hotel shows as available on its official website over your dates.

Note that this excludes rates that need a code, login, or qualifier like member rates, corporate rates, certain special offers, AAA rates, country resident rates, senior rates, etc., as those are not considered public rates.

The guiding rule is, can you book it without punching in a code or log in; the rate is valid for redemption.

Can I redeem on outlets and services like dining and spa?

Yes, you can redeem select in-house outlets and services like restaurants, spa, minibar, room service, etc., in conjunction with a certificate room stay. Meaning, the room must also be booked with the certificate for incidental charges to qualify for redemption.

Please check each listing under “Redeem On” for the categories available at each specific property (Restaurant, Spa, etc.).

Note that any third-party outlet, service, or incidental charges are not valid for redemption even if added to your final bill.

Can I apply multiple Certificates to one booking?

Yes, you can apply multiple certificates to the same booking if done in advance before check-in. Simply provide the hotel with details of all the Certificates you would like to use for your booking at the time of reservation. After check-in, you cannot add further certificates to the booking.

When is the payment for the Certificate sent to the Hotel? Who holds the funds until I redeem?

The Hotel receives the funds in advance and holds the funds safely in anticipation of your redemption. The way it works is that once you have purchased, Noble transfers the payment you made for the certificate to the Hotel as soon as the 14-day open purchase period has concluded and no later than 30-days after the sale. If your check-in is before that, the Hotel notifies us to receive immediate payment.

Can I gift a certificate?

Of course! The Certificates make the perfect gift for any occasion. Please purchase like normal and reach out to us on service@noble-stay.com and we will issue a new certificate reflecting the name of the recipient to whom you wish to gift it.

Can I transfer the Certificate?

You can transfer the Certificate by reaching out to us and providing the name and email of the new certificate owner.

• Barrio Punta Estrada, Puerto Ayora, Ecuador