Your health and safety are our top priorities. Below are the key measures currently in place at Four Seasons Hotel Casa Medina:

• Room

  • Lead With Care kits placed in each guest room providing masks, hand sanitizer, and sanitization wipes, with additional masks supplied on demand.

• Housekeeping

  • Focused re-training programs for Housekeeping teams on all cleaning protocols, implemented across the portfolio.
    
  • Rooms disinfected daily with EPA approved products and will have blacklight inspection by room attendants.
    
    

• Food & Beverage and Dining

  • Restaurants and bars operate with reduced capacity to ensure adequate space and socially distant set-up.
    
  • Nearly all restaurants provide a-la-carte service with digital menus wherever possible.
    
  • In-Room Dining offers contactless delivery outside guest rooms along with sustainable, single-use packaging.

• Shared Areas

  • Social distancing measures embedded in all services for guest protection, including appropriately spaced fitness equipment, modified spa menu and services, contactless check-in and housekeeping services.
    
  • Public areas cleaned hourly with extra attention to frequented areas, including front desk counters and public restrooms.

• Staff Interaction

  • Lead With Care training building on Four Seasons legendary service model and diligent attention to detail, ensuring Lead With Care procedures are delivered in a thoughtful, attentive manner that balances guest safety with personal reassurance and comfort.
    
  • The COVID-19 Advisory Board advising on the global training program for all employees including, ensuring employees have a well-informed understanding of the disease and its transmission, guidance on appropriate social distancing and use of personal protective equipment, as well as physical and mental health monitoring and support.
    
  • Grounded in emotional intelligence, employees undergo behavioral training, ensuring empathetic, personalized care and connection are not lost in the absence of close contact and limited face to face interaction.
    
  • Social distancing measures embedded in all services for guest protection, including appropriately spaced fitness equipment, modified spa menu and services, contactless check-in and housekeeping services.

• Other Measures

  • Each Four Seasons property appointing a Hygiene Officer focused on implementing enhancements to already stringent procedures.
    
  • The COVID-19 Advisory Board is exploring options to equip properties with the latest tools and technology, including electrostatic spraying, ozone technology for air purification, and/or UV technology for HVAC systems.
    
  • Four Seasons continues to invest in its award-winning App and Chat that further allows guests to control how they engage with others – limiting face-to-face interactions while maintaining the highest levels of personal service.

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Four Seasons Hotel Casa Medina are issued in USD
  • Credits cannot be redeemed against any purchases from the gift shops and minibar services.