Your health and safety are our top priorities. Below are the key measures currently in place at Hacienda Zuleta:

• On Arrival

  • Guest Registration and Check In is all done Digitally.
    
  • Luggage is disinfected with sanitizer and spray before being delivered to rooms.
    
  • Temperature Checks for all arriving guests and a health questionnaire form to be filled out electronically.
    
  • Payments all to be done via credit card swipe, no cash.
    
  • All staff required to wear masks at all times around guests.
    
  • Guests are provided masks and encouraged to wear them.
    
  • Disinfecting wipe packs for cleaning mobile phones and gel sanitizer provided to all guests on arrival.
    
  • Room keys disinfected prior to arrival and on departure.

• Room

  • The Hacienda is sprawling and segmented into five different zones, one party is allocated to a specific zone of the hacienda to keep distance.
    
  • Rooms are deep cleaned and sanitized with high power UV light prior to guest arrival and sealed with QC stamp - only for entry by guests.
    
  • Staff are not allowed into room when guests are present.
    
  • All paper items removed.
    
  • Communication can be done via WhatsApp with host and the concierge 24/7, no in room phones.
    
  • All bath amenities are individually wrapped and unused items are not reused for next guest.

• Housekeeping

  • All touchpoints disinfected daily via EPA approved sanitizer and UV light.
    
  • Housekeeping staff will change PPE (hair net, coveralls, gloves, masks) between each room service to avoid cross contamination.
    
  • Sheets and towels are changed and sanitized daily.
    
  • Guest can schedule housekeeping daily or choose to not allow any staff into their rooms during the duration of their stay
    -Rugs, mattresses, pillow protectors and bed skirts are changed after ever guest departure
    -Full ventilation of rooms during housekeeping service

• Food & Beverage and Dining

  • Each of the five sectors of the hacienda will have their own private dining area.
    
  • All staff required to wear PPE when on premises.
    
  • Table linens washed after every use.
    
  • No self serve bars or buffet.
    
  • All meals leaving the kitchen will be covered until reaching the guest.
    
  • All incoming kitchen supplies sanitized prior to entering kitchen.

• Shared Areas

  • Hand sanitizers available via touchless application in all common areas.
    
  • A private common area is provided for each of the five room sectors, keeping guests from congregating in one central area.
    
  • All surfaces in common areas cleaned and disinfected twice daily.
    
  • Guest required to wear masks when interacting with other guests not of their own party.

• Staff Interaction

  • We are running a two person team per private guest sector, limiting the number of staff the guests will be exposed to (and from) during their stay,
    
  • Staff are required to change into sanitized uniforms and provided PPE upon arrival to work.
    
  • Staffs temperature is checked daily.
    
  • Staff is required to wear a mask when around any guest and maintain a two meter social distancing.
    
  • Staff not allowed in guests rooms unless specifically given permission

• Other Measures

  • We have a procedure in place should any staff or guest show symptoms, including specific rooms blocked off as quarantine area with their own separate entrances independent of any other guest rooms or common area.
    
  • Doctor and nurses are on call.
    
  • Closest hospital is 30 minutes away.
    
  • ICU and ventilator equipped hospitals are in the Capital which is a 2 hour drive or a 15 minute helicopter trip.

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Hacienda Zuleta are issued in USD
  • Credits cannot be redeemed against any purchases embroidery gift shop and Embroidery Lessons, horseback riding excursions, private guided tours and activities, and transportation to/from the Hacienda and tours en-route.