Your health and safety are our top priorities. Below are the key measures currently in place at Hotel Vilòn:

• On Arrival

  • At time of booking we ask guest to send us all their identity documents in advance so that we do not have to handle them during the check in process.
    
  • Guests’ luggage is sanitized before being brought to the rooms.
    
  • Upon arrival guests are kindly requested to sanitize their hands.
    
  • In order to allow the guests to keep their own keys for the entire stay, we have customized room keys with a Florentine’s leathers branded key holder that is specifically prepared at time of arrival in a little pretty sanitized bag.

• Room

  • Rooms are thoroughly cleaned and sanitized using professional products and a specific sanitizing machine before guests arrive.
    
  • All paper collaterals have ben removed from rooms.
    
  • A dedicated WhatsApp number is available for any request to the Concierge.
    
  • Minibar items are disinfected daily.

• Housekeeping

  • All occupied rooms are sanitized daily with professional sanitizing products.
    
  • Guests can ask to schedule housekeeping to avoid interactions.

• Food & Beverage and Dining

  • Private dining experiences available in our "quadreria" or alternatively with a specifically created tasting menu in our "nido" or in the private terraces of our exclusive suites.
    
  • Digital QR menus sent to your preferred device.
    
  • All staff are required to wear a mask when serving guests.
    
  • Reservations are strongly requested in order to assure the requested social distancing.

• Shared Areas

  • Hand Sanitizer is broadly available and at guests full disposal in all public areas.
    
  • Guests are required to wear face masks in certain public spaces.
    
  • Frequently used areas in all facilities are sterilized every hour.

• Staff Interaction

  • The hotel has strict staff policies to maintain safety for both staff and guests.
    
  • All staff are asked a series of questions upon daily arrival for contact tracing.

• Other Measures

  • We have doctor-approved procedures in place to ensure the safety of guests and staff.

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Hotel Vilòn are issued in EUR