Your health and safety are our top priorities. Below are the key measures currently in place at The W Barcelona:

• On Arrival

  • Contactless check-in available.
    
  • Signage in public areas to remind guests of social distancing.
    
  • Welcome desk with glass partitions.
    
  • Waiting room available to scatter large number of arrivals.
    
  • Maximum of one guest per lift.
    
  • Luggage handled individually by each guest.
    
  • Check out processed through express check-out and invoice sent by email.

• Room

  • Deep cleaning of each guest room between guests. Rooms will be cleaned with hospital grade disinfectants.
    
  • Reducing in-stay housekeeping –Rooms refreshed upon guest request.
    
  • Linen washed and dried at 71°C.
    
  • Single use amenities on request .
    
  • Smart Location enforcing distancing and avoiding occupying connecting rooms.
    
  • Rooms will not be re allocated for 24 hours after a guest departure.

• Food & Beverage and Dining

  • Lunch, dinner, coffee breaks: individual plated service or grab & go options - No buffet
    
  • Utensils and cutlery washed and rinsed at temperatures that eliminate pathogens.
    
  • Individual condiments offered.
    
  • Disinfection of the tables after each guest.

• Shared Areas

  • Implemented guidelines on chemicals and equipment to be used that are effective against viruses.
    
  • Increased the frequency of cleaning and disinfection at high-volume areas and regularly touched surfaces. These include the counter at front desk, elevators, public bathrooms and room keys.
    
  • Cleaning and disinfecting protocols are in place to sanitize rooms after guests depart and before next guest arrives.
    
  • Increased frequency of cleaning in the ‘Back of House’, where hotel employees work behind the scenes.
    
  • Increased associate health, safety and knowledge efforts, including hand hygiene protocols and specific COVID-19 related trainings.
    
  • Introduced measures to minimize contact and reinforce social distancing.
    
  • Disinfecting frequently touched items such as elevator buttons, stair handrails, and door knobs.
    
  • Providing hand sanitizing stations throughout the meeting spaces
    Sanitizing restrooms as often as every hour.
    
  • Enhanced cleaning protocols of the meeting room during breaks.

• Staff Interaction

  • Increased frequency of cleaning in the ‘Back of House’, where hotel employees work behind the scenes.
    
  • Thermal temperature screening for all employees.
    
  • Increased training and guidance for all employees.
    
  • Distancing rules enforced in all staff areas.
    
  • Increased hygiene measures, added wash/disinfectant stations.