Your health and safety are our top priorities. Below are the key measures currently in place at InterContinental Porto:

• On Arrival

  • Reduced contact at check-in.
    
  • Teams are equipped with face masks and touchless Hand Sanitizer are available widely throughout the property.
    
  • Guests’ luggage is sanitized before being brought to the rooms.
    
  • Guests are provided with a self-care kit with individually packed disposable masks and hand sanitizer upon arrival.

• Room

  • Hotel Staff (Housekeeping, maintenance etc) will only enter a guest room upon explicit permission, when guest is outside of the room.
    
  • Rooms are thoroughly cleaned & sanitized using EPA-approved products before guests arrive.
    
  • All paper collaterals are removed from rooms and information is available on TV Menu and QR Code.
    
  • Any decorative pillows and blankets, as well as carpets are removed for a full room disinfection.
    
  • Minibar contents and coofee-station contents are available on request a delivered fully disinfected.
    
  • Chat with Concierge & Guest Relations using WhatsApp.
    
  • Room is cleaned and disinfected, then sealed until guest arrival.

• Housekeeping

  • All occupied rooms are sanitized on departure with special focus on frequent touchpoints.
    
  • All cleaning sponges and cloths are changed with every room to avoid cross-contamination.
    
  • During stay Guests can ask to schedule housekeeping to avoid interactions.

• Food & Beverage and Dining

  • Digital QR menus available in the restaurant for all meal periods.
    Reservation is advice in order to control restaurant flow and social distancing.
    
  • All staff are required to wear a mask when serving guests.
    
  • Utensils are placed on the table once the guest is seated.
    
  • Restaurant only operate at 50% occupancy to minimize the density of guests and employees.
    
  • Room service "Knock & Drop" service.
    
  • "Grab & Go", Grab & Collect" food boxes available in the Restaurant.
    
  • Masks are mandatory to use in all public spaces including the restaurant, only when seated guests can remove masks.
    
  • Breakfast is served à la carte, no buffet option is available.
    
  • Traditional and healthy option available in the breakfast offer.
    
    
    

• Shared Areas

  • Hand Sanitizer is broadly available and encouraged by TOUCHLESS dispansers in all public areas.
    
  • Guests are required to wear face masks in public areas as per Local Health Authority
    
  • Gym is available by reservation only to minimize interaction and allow disinfection prior to following guest.
    
  • Sauna and changing rooms are not available in compliance to local legislation.
    
  • Frequently used areas in all facilities are sterilized every hour.

• Staff Interaction

  • All staff are trained in specific Covid-19 protection measures and wear personal protection equipment adequate to each function.
    
  • The hotel has strict staff policies to maintain safety for both staff and guests.
    
  • All staff are temperature tested upon daily arrival.

• Other Measures

  • The Hotel has implemented the IHG Clean Promise.
    
  • Turismo de Portugal has granted the Hotel the 'Clean and Safe' Certification, and we also have the World Tourism and Travel Council's 'WTTC Safe Travels' Label.
    
  • In respect to the national health center recommendations we have implemented an Internal Protocol with all Covid-19 Protection measures and Contingency plan including isolation procedures in the event of a suspected case.
    
  • Large hospitals with ventilators are in the vicinity.
    

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for InterContinental Porto - Palácio das Cardosas are issued in EUR
  • Credits cannot be redeemed against any treatment at the SPA Wellness Center.