Our members' health and safety are Noble's absolute priority. We are working diligently with our hotel partners to ensure that they are introducing the highest hygiene and prevention protocols to ensure your safety. Below are the measures currently in place at the hotel.

• On Arrival

  • Manual temperature checks for associates and guests upon entering the building.
    
  • Contactless check-in available via our Mobile Guest Services platform / Mobile Key option.
    
  • Guests’ luggage is sanitized upon request.
    
  • Guests are provided with a self-care kit with individually packed disposable masks, hand sanitizer, and disinfecting wipes upon arrival.
    
  • Chat with a concierge and/or Front Office team via our Mobile Guest Services platform.

• Room

  • Using enhanced technologies, including electrostatic sprayers that use hospital-grade disinfectant to treat known pathogens as well as ultraviolet light technology for sanitizing keys and other shared devices where applicable.
    
  • Room Service order is available through our Mobile Guest Services platform as well.
    
  • All occupied rooms are sanitized daily with focus on specific touchpoints.

• Housekeeping

  • Hotel Staff (Housekeeping, maintenance etc) will only enter a guest room upon explicit permission, even if the guest is outside of the room.
    
  • Rooms are thoroughly cleaned & sanitized using the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization.
    
  • Minibar items are disinfected.
    
  • Sponges, cloths, and similar are changed with every room to avoid cross-contamination.
    
  • Guests can ask to schedule housekeeping to avoid interactions and cleaning/disinfecting rooms can be asked multiple times a day.

• Food & Beverage and Dining

  • Reduced capacity in our F&B outlets.
    
  • Front of house associates are required to wear face masks.
    
  • All kitchen associates are required to wear gloves along with masks and wash and sanitize hands every 20 minutes.
    
  • Usage of the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization.
    
  • Wipe down of work spaces every 2 hours.
    
  • Usage of QR code menus.
    
  • Table set up adjusted to the minimum required items.
    
  • Hand Sanitizer is broadly available and encouraged by TOUCHLESS dispensers in all public areas.

• Shared Areas

  • Hand Sanitizer is broadly available and encouraged by TOUCHLESS dispensers in all public areas.
    
  • Guests are required to wear face masks in certain public spaces based on current local government regulations, and might change in the future.
    
  • Additional hygiene equipment is placed next to fitness equipment, with the addition of staff cleaning it after each use.
    
  • Frequently used areas in all facilities are sterilized every hour.

• Staff Interaction

  • Temperature checks for associates upon entering the building.

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Matild Palace, a Luxury Collection Hotel are issued in EUR