Your health and safety are our top priorities. Below are the key measures currently in place at Raffles Maldives Meradhoo:

• On Arrival

  • Before every shift begin, the Hotel's airport butler maintain a daily report of temperature checks.
    
  • It is mandatory for our Team Members at Raffles Maldives to put on Personal Protective Equipment (PPE) including gloves and face masks when they are on airport duty.
    
  • The airport butler will wait for guests in front of the arrival gate with the resort signage. They will also pay attention to maintain an appropriate distance from other resort representatives or guests.
    
  • Physical contact with guests, such as shaking of hands, is strictly prohibited.
    
  • During arrival and departure, the Airport Team will assist guests with their luggage after wiping the trolley handle with sanitizing wipes before escorting guests to the domestic transfer counter/baggage screening area respectively.
    
  • Velana International Airport is fully prepared to welcome its passengers, and specific measures are in place such as social distancing, questionnaire, marks and thermal cameras.
    
  • While boarding the speed boat, your butler will disinfect the surface of your luggage carefully especially high touch areas like luggage handle.
    
  • A hygiene kit including hand sanitizer, gloves, mask, tissue, and sanitary wipes is offered to all guests upon boarding the boat.
    
  • Boat floor, seats and all surfaces are disinfected daily after each trip.
    
  • Light bites available to guests on the boat will be covered and the boat crew will wear gloves during service.
    
  • The Raffles Maldives follows ALLSAFE protocols of hygiene and cleaning provided by ACCOR Hotels group and local government of Maldives.
    
  • During the pre-arrival process, guests will be requested to provide the resort with a scanned copy of their passports to avoid having to request for the physical copy on site.
    
  • Express check in is done in the privacy of your villa. All safety protocols are provided in guest villa Ipad. All paper menu has been removed and all resort compendium is digital and available in each villa Ipad that has been sanitized prior the guest arrival.
    
  • Sensor controlled sanitizer dispensers are available throughout the resort for guests’ use at arrival pavilion, reception, spa, restaurants, bars and watersport desk.
    
  • Temperature checks will be done at the welcome arrival jetty and records will be maintained for future reference. Butler will offer the guest to have a daily temperature check in the privacy of their villa.
    
  • During departure, the resort will send the final bill by WhatsApp or email and will have a copy ready for guests’ sign-off in the privacy of his villa. Payment will be done in the privacy of the guest villa.

• Room

  • Villas will be daily clean according to guests' decision and a daily turndown service will also be provided with guests' approval.
    
  • The Housekeeping Team members has been trained on ALLSAFE measures to ensure they provide the highest level of hygiene and safety in villas.
    
  • Appropriate disinfectant provided by Diversey will be used to clean all surfaces with a special attention to specific high touch areas in guest villa including light switches, door handles, TV remotes, thermostats and more.
    
  • All linen and amenities will be replaced after each guest departure by a new clean set untouched.
    
  • Significantly increased the frequency of public areas cleaning and disinfection using specific disinfectant products from Diversey.

• Food & Beverage and Dining

  • All team members have been trained on ALLSAFE system to offer the maximum level of safety and hygiene.
    
  • All menu can be displayed Details of enhanced safety and hygiene practices around food and beverage will be displayed on the hotel's iPads.
    
  • Hand sanitizers will be available for guests’ use at all dining outlets and bars.
    
  • Team members will wear gloves and masks at all times.
    
  • All dishes and beverages will be covered while being delivered to the table and removed once served to the guest.
    
  • To meet the needs and comfort level of guests, the hotel isrelying mostly on a-la-carte service where appropriate, as well as contactless in-villa dining experiences.
    
  • Seating capacity will be reduced to allow tables to be spaced at least six-feet apart.
    
  • Social distancing will be maintained at all times.

• Shared Areas

  • All watersport employees and the hotel's Marine Live biologist have been trained on ALLSAFE safety protocols.Equipment will be cleaned daily using an appropriate disinfectant.
    
  • Watersport employees will wear a mask when it is appropriate.
    
  • Hand sanitizers will be available in the boat for guests’ use.
    
  • Excursion boats will be cleaned and disinfected thoroughly after every trip.
    
  • Gym is open 24 hours to guests upon reservation only and with a limited number of two or three guests at any given time.
    
  • All handles and surfaces to be sanitized after used and regularly every 4 hours. Guests lockers to be sanitized after each used and kept it locked before made it available for the next guests.
    Guest gym sanitizer and wet wipes are available at the gym at all times and it is mandatory for guest to use towel when exercising in the fitness center.
    
  • Soil linen to be removed from gym right after guests left from gym, gym station will be cleaned and sanitize.
    
  • Gym instructor must wear glove and mask when sanitizing gym equipment or locker cleaning.
    
  • Temperature screening will be performed and all employees at the Raffles Spa have been trained on ALLSAFE safety operating procedures at Spa.
    
  • Touchpoint areas will be disinfected and hand sanitizer will be available at the reception for guests use.
    
  • Team members will wear masks at all times when interacting with guests.
    
  • Guests will be advised to take a shower before the treatment.
    
  • A face mask will be offered to the guest before the treatment.
    
  • Spa therapists will use a face mask throughout the guest’s treatment and wash and sanitize hands before and after each treatment.
    
  • Spa equipment used will be thoroughly disinfected with Diversey products according to ALLSAFE protocols.
    
  • All Linen, used and non-used will be removed immediately after each guest treatment.
    
  • Treatment rooms will be aired out every morning and evening for clean air circulation.

• Other Measures

  • Buggies will be cleaned daily using an appropriate disinfectant from Diversey with a special attention on high touch areas.
    
  • Buggy drivers will wear disposable masks while driving.
    
  • Sanitizing wipes will be available in the buggy for guest-use.

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Raffles Maldives Meradhoo are issued in USD
  • Credits cannot be redeemed against any purchases from the Diving and Water Sports Center.