Your health and safety are our top priorities. Below are the key measures currently in place at Raffles Singapore:

• On Arrival

  • All guests and suppliers will undergo a temperature check and receive health declaration forms upon arrival.
    
  • Temperature checks for all guests on arrival.
    
  • Appointed SG Clean Manager to oversee the hotel's practices.
  • Use of SafeEntry system via scanning of QR codes to facilitate logging of visitor arrivals and contact tracing.
    
  • Guests are empowered with contactless check-in and checkout procedures, cashless payments, contactless in-suite dining and
    housekeeping services with safe distancing.

• Room

  • Disinfection process of in-suite minibar with hygiene seal daily.
    
  • Curated Personal Care Kits for all guests.
    
  • Preventive Medical Kit available in the case of an emergency.
    
  • Guests have access to medical professionals and tele-medical support at all times.
    
  • Increased sanitisation of high-touch areas using medical-grade disinfectants.
    
  • Increased frequency of cleaning air filters.
    
  • Suites will be kept vacant for a 24-hour window after departures to ensure optimum cleanliness and sanitization procedures are applied.

• Housekeeping

  • The hotel has embraced the best practices in cleaning standards including increased sanitization, audited regularly by the hotel's safety committee, in partnership with international hygiene specialists.
    
  • To ensure a more comprehensive cleaning of the suites and facilities, housekeeping services have been intensified with special care devoted to high-touch surfaces and high-traffic areas.

• Food & Beverage and Dining

  • Guests are invited to discover the digitalized menus made available for all restaurants featuring a-la-carte and made-to-order options.
    
  • Dining venues will accommodate guests in accordance with safe distancing guidelines.
    
  • Adherence to HACCP principles for food preparation and hygiene.
    
  • Guests can further ease any discomfort by requesting for disposable cutlery or arrange for private dining within suites.
    
  • Dining experiences are available for delivery or takeaway.
    
  • Reinforced food safety standards with serving of individually plated meals.

• Shared Areas

  • Raffles Spa will welcome guests with prior reservations to discover wellness experiences within an oasis of refined sanctuary.
    
  • Appointments will be staggered to set aside ample time for deep cleaning of facilities in between treatments.
    
  • Cleaning protocols for the swimming pool will be elevated.
    
  • Access to the Fitness Centre and swimming pool will be on an appointment basis to ensure safe distancing.
    
  • A minimum 1 meter safe distance advisory is communicated for visitors to the Raffles Arcade and Raffles Boutique.
    
  • Regulated venue capacities for all stores within the arcade to prevent overcrowding.
    
  • Contactless payment options available.
    
  • Convenient online shopping with local and international delivery options.
    
  • Availability of safety amenities at convenient locations.
    
  • Increased cleaning frequency for all public restrooms.
    
  • Increased frequency of sanitization with a focus on high-touch and high-traffic areas including all AV equipment after each
    use.
    
  • Floor plans and seating capacities for all event venues adjusted in compliance with safe distancing guidelines.
    

• Staff Interaction

  • Twice-daily temperature checks and personal protective equipment such as masks and gloves are provided for staff's safety.
    
  • Hand sanitizers are strategically placed throughout the hotel and at high-contact areas.
    
  • Staff continue to work from home while optimal manning on-site ensures that the hotel is able to operate at
    maximum efficiency.
    
  • Increased certified training and ongoing education through daily briefings to support them in delivering the Raffles service
    promise of emotional luxury.

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Raffles Singapore are issued in SGD
  • Credits cannot be redeemed against bookings of 6 suites and above.
    
  • Credits cannot be redeemed against purchases at Shops that are located at the Raffles Arcade not operated by the hotel.