Your health and safety are our top priorities. Below are the key measures currently in place at Six Senses Kocatas Mansions

• On Arrival

  • Social distancing will be practiced in all areas of the resort and during transportation.
    
  • Temperature checks will be necessary on arrival, as well as reduced contact at check-in, cashless payments and frequent sanitization of keys and key cards.
    
  • Face masks and other protective clothing will be used by hosts and are available for guests too.
    
  • Hand sanitizing stations or dispensers placed strategically at all guest and host areas.
    
    

• Room

  • Additional cleaning processes for daily housekeeping service during the stay and after departure, and improved protocols around handling guest items and laundry.
    
    

• Housekeeping

  • Use of Ozone machine and Ecolab for all the chemical recommendations.
    
  • SWAB testing in for quality assurance check.
    
  • Frequent sanitization of high touch surfaces, high traffic areas such as receptions, welcome lounges and waiting areas, restaurants and related facilities, washrooms, libraries, boutiques, experience centers and meetings rooms.

• Food & Beverage and Dining

  • Strict delivery measures, enhanced training protocols, food handling standards and sanitation guidelines, and a new service approach at restaurants and host cafes.
    
  • Re-imagined minibars filled with healthy snacks and drinks based on each guest’s requirements prior to arrival.
    
  • More out-of-the-ordinary private dining and destination options.
    
  • Improved in-villa dining and more live cooking stations at restaurants - all appropriately spread out to avoid crowding.

• Shared Areas

  • Cleaning and sanitization of treatment rooms, facilities and all equipment between each appointment, wet facilities accessible via a prior appointment only, reduction or removal of high-touch items and additional deep cleaning of all surfaces as well as enhanced protocols around handling laundry.

• Staff Interaction

  • Resort hosts will wear mask plus daily temperature check
    
  • Social distancing is practiced by all hosts at our properties, and guidance on personal hygiene and cleaning procedures is clearly communicated and displayed in host areas.

• Other Measures

  • For more detailed information contact the resort directly.

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 5 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Six Senses Kocatas Mansions are issued in EUR