Your health and safety are our top priorities. Below are the key measures currently in place at Six Senses Uluwatu:

• On Arrival

  • Temperature control for guests is mandatory upon check in.
    
  • Guests must sign a waver to confirm being symptoms-free upon check in.
    
  • Hand sanitizer is available at the Front Desk for guests and hosts at all times.
    
  • Cashless payment method to ePayment available for check in / out.
    
  • Front Desk wiped and sanitized after every guest approach, minimum once every hour.
    
  • Freshly sanitized pens to be offered to each guest. Guest handled pens to be sanitized immediately after guest usage. Same applies to room keys and all other items handed out by the reception.

• Room

  • Hotel Staff (Housekeeping, maintenance, etc.) will only enter a guest room upon explicit permission, even if the guest is outside of the room.
    
  • Rooms are thoroughly cleaned & sanitized using EPA-approved products before guests arrive.
    
  • Any decorative pillows and blankets challenging to clean are removed and/or replaced with washable options.
    
  • Minibar items are disinfected and individually wrapped and sealed.
    
  • Remaining true to the Six Senses F&B ethos of EAT by believing in “Less is More,” the classic minibar inside guest rooms has been re-designed to a la minute and custom filled minibar with healthy snack and beverage options from the in-house shop to meet each guests’ demand. This eliminates possible exposure to the Virus thru cross-contamination as the minibar will be completely emptied upon check out, including china/silver/glassware, and only filled with requested items upon the next check-in.
    

• Housekeeping

  • Use of different colored fabric clothes for cleaning particular areas
    
  • Soiled linen and guest laundry are placed in air sealed bags before being removed from rooms to avoid any contact with another item and cause possible cross contamination
    
  • Sanitization of all guest soft- and heavy duty- touch points on an hourly base throughout the properties such as door handles, car door handles, railings, buggy seats, boat seats, chairs/tables after each usage as well as small items such as public phones, remote controls, pencils/pens used by guests and credit card machines, etc.
    
  • The already existing Health & Safety Committee in each property will also be in charge of monitoring the new COVID-19 sanitation and hygiene guidelines to ensure a stable practice and constant level of safety for all guests and hosts.

• Food & Beverage and Dining

  • More choices for out of the ordinary private dining & destination dining options.
    
  • Enhanced in-villa dining menu and offer. Guests will be given the option if they wish to have a host set up a table inside their respective rooms or not.
    
  • Hand sanitizer will be available at all entrances to the restaurants and mandatory temperature checks for all guests entering any F&B outlets will be taken and recorded.
    
  • Menus for restaurants and IVD will be made available for guests via QR Code, IPAD or traditional menu.
    
  • Reservations are preferred to ensure a good planning of the seating and table arrangements.
    
  • Less Buffet options, more live cooking offer and a la carte option with Live stations and buffet stations to be spread out to avoid crowding of guests. Buffet items, Deli items and juices on display (buffet or take away) will already be portioned in individual small container or glass bottles to avoid sharing of service cutleries between guests.
    
  • Staff follow uniform guidelines with face masks and gloves where applicable.
    
  • Upon guest departure from a table/restaurant, the table setting is to be removed completely, the table and seats are to be sanitized and a fresh set of sanitized place mats, cutleries, glasses, napkin etc. will be placed for new arriving guests.
    
  • Furniture set up to follow the recommended distance of 6ft between tables to ensure social distancing.

• Shared Areas

  • Protective gear with uniforms includes mandatory face mask and either face shield or safety glasses where appropriate for the therapist at the SPA
    
  • Guests are asked to sign an additional disclaimer so that hosts can learn more about travel habits and potential symptoms from the guest.
    
  • Treatment rooms are being sanitized after each treatment and only entered again for a new booking. Alternative treatment room choices will be made wherever possible to ensure a rest time for each room after stripping it down and sanitizing it. In case this is not applicable due to limited treatment rooms, a 30min turn around time will be implemented.
    
  • All spa wet areas are only accessible via prior appointments for all guests, and each area is subject to a deep clean and sanitation procedure between appointments.
    
  • To ensure social distancing and also limit any exposure to possible cross-contamination, each guest will be escorted straight to their respective treatment rooms instead of a lounge or lobby. Inside the treatment room, welcome beverages will be offered, and regular service will be provided.
    
  • At the SPA boutique, tester of any kind will be removed as they increase the risk of possible cross-contamination. Items touched by guests visiting the shop need to be wiped and sanitized afterward. We continue to practice social distancing by limiting the number of hosts and guests inside closed areas of the SPA / Boutique / Alchemy Bar / etc.
    
  • SPA menus are also available via QR code or IPAD (which will be sanitized after each guest handling), and payment shall be made cashless.
    
  • All Housekeeping guidelines apply to the SPA as well regarding high touch points and guest item handling.

• Staff Interaction

  • Mandatory daily temperature check for all hosts before duty and hosts living on property on their days off.
    
  • Mandatory temperature check for all guests upon check-in and offered daily voluntarily during their stay with us.
    
  • Mandatory face mask for all hosts on duty.
    
  • Complimentary face masks are offered to guests upon arrival and also available as a complimentary amenity in the room/villa with a small bottle of hand sanitizer.
    
  • Social distancing practiced in all areas of the resort and host village, including transportation with a limited number of hosts per area /vehicle/boat/shop/library/training room and guest rooms while servicing respective villas/guest rooms.
    
  • Available hand sanitizer in all guest and host areas.
    
  • Uniform adjustments: Face shield and gloves to be worn where required by Government or recommended by WHO such as SPA (facial treatments), food preparation, Housekeeping.
    
  • Personal Hygiene: Mandatory handwashing with soap for 20 seconds or more for hosts before and after duty as well as after handling guest belongings. Hand washing is also made mandatory every hour and between duties in all departments.
    
  • Posters of “How to …” for personal hygiene and social distancing are displayed in all host areas & accommodation. Guests will be made aware thru their personal GEM, and upon check-in, they will receive a form with the hotel's actions to prevent the spread of the virus for acknowledgment.
    

• Other Measures

  • Doctor-approved procedures in place to ensure the safety of guests and staff in a rare case a staff member or guest needs to be quarantined.
    
  • If any guest is tested positive during the stay, isolation procedures in place to ensure the guest's comfort and safety during a potential quarantine, including a team of doctors and nurses on call should that be necessary.
    
  • A private internationally recognized Hospital with ICU beds/ large hospitals with ventilators is 45min from the hotel by car.

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Six Senses Uluwatu are issued in IDR