Your health and safety are our top priorities. Below are the key measures currently in place at The Middle House:

• On Arrival

  • Temperature checks are administered upon arrival using an infrared camera.
    
  • Contactless and paperless check-in available.
    
  • Guests’ luggage is sanitized using UV technology before being brought to the rooms.
    
  • Guests are provided with a self-care kit with individually packed disposable masks, hand sanitizer, and disinfecting wipes upon arrival.

• Room

  • Hotel Staff(Housekeeping, maintenance etc) will only enter a guest room upon explicit permission, even if the guest is outside of the room.
    
  • Rooms are thoroughly cleaned & sanitized using EPA-approved products before guests arrive.
    
  • All paper collaterals are removed from rooms and replaced with tablets for menus, ordering, etc.
    
  • Any decorative pillows and blankets which are challenging to clean are removed and/or replaced with washable options.
    

• Housekeeping

  • All occupied rooms are sanitized daily with focus on specific touchpoints.
    
  • Sponges, cloths, and similar are changed with every room to avoid cross-contamination.
    
  • Guests can ask to schedule housekeeping to avoid interactions.
  • Air-conditioning filters are replaced after each departure

• Food & Beverage and Dining

  • Private dining experiences available throughout the resort at no additional cost.
    
  • Digital QR menus sent to your preferred device with single-use paper menus only available upon request.
    
  • All staff are required to wear a mask when serving guests.
  • Utensils are placed on the table once the guest is seated.
  • Restaurants only operate at 30% occupancy to minimize the density of guests and employees

• Shared Areas

  • Hand Sanitizer is broadly available and encouraged by TOUCHLESS dispansers in all public areas.
    
  • Guests are required to wear face masks in certain public spaces.
  • Gym, yoga pavilion and wet-spa are by reservation only to minimize interaction.
    
  • Additional hygiene equipment is placed next to fitness equipment, with the addition of staff cleaning it after each use.
  • Frequently used areas in all facilities are sterilized every hour.

• Staff Interaction

  • The hotel has strict staff policies to maintain safety for both staff and guests.
    
  • All staff are temperature tested upon daily arrival.
    
  • All staff are asked a series of questions upon daily arrival for contact tracing.

• Other Measures

  • We have doctor-approved procedures in place to ensure the safety of guests and staff in a rare case a staff member or guest needs to be quarantined.
    
  • If any guests are tested positive during the stay, we have isolation procedures in place to ensure the guests comfort and safety during a potential quarantine, including a team of doctors and nurses on call should that be necessary.
    
  • A private internationally recognized Hospital with ICU beds is 45min from the hotel by car.
    
  • Large hospitals with ventilators are in the capital and 3-hours by car or 20-min by emergency helicopter.

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for The Middle House are issued in CNY
  • Credits cannot be redeemed against any SPA treatments and skincare products.