Your health and safety are our top priorities. Below are the key measures currently in place at The Opposite House:

• On Arrival

  • Daily temperature check for our in-house guests and team members.
    
  • Our team members are always required to wear face mask and perform hand-hygiene
    
  • Hand sanitizer / disinfectant / wet wipes are widely available for all guests and team members.
    
  • Scan the health QR code which recorded of guests location and healthy status.

• Room

  • Guestrooms are cleaned at the highest of standards.
    
  • Face masks may be provided to in-house guests upon request.
    
  • Room attendants will wear masks and gloves when cleaning rooms.
    
  • Professional grade disinfectants are used to sanitize all surfaces.
    
  • UV lights are also used as part of the room’s cleaning process.
    
  • Used linen are washed and pressed under high temperature disinfection.
    
  • We will regularly check, clean and disinfect our air-conditioning system.
    
  • Ventilation systems will be filtered and sanitized.

• Food & Beverage and Dining

  • Our restaurants and bars are cleaned to the highest standards, complying with local government policy.
    
  • Restaurant tables and chairs are sanitized after each use.
    
  • Cutlery, chinaware, and glassware are sterilized using a steam cleaner.
    
  • Each dining table distance adheres to local government policy on social distancing.
    
  • Guests are required to wear a mask when entering our restaurants and bars.
    
  • Disposable paper bag or folder will be provided to our guests for the safe storage of masks.
    
  • Our team members will perform a temperature check for all guests.
    

• Shared Areas

  • Adhere to local government policy on facility usage.
    
  • Increased frequency in cleaning and disinfecting of pools and gyms.
    
  • Temporarily place restriction on guest numbers to prevent overcrowding.
    
  • Increased frequency on cleaning and sanitizing all public areas.
    
  • Additional air purifiers and UV light air purifiers are placed in public areas.
    
  • Increased frequency of cleaning air conditioning filters to ensure the best supply of fresh air

• Staff Interaction

  • Team members must pass mandatory temperature check upon entering the hotel premise.
    
  • Team members with high fever will be asked to seek medical advice immediately.
    
  • Team members are always required to wear face mask and perform hand hygiene.

• REDEEM ON

  • Room
  • Restaurant

• Standard Terms

  • Redemption is direct with the Hotel on new reservations made after the certificate purchase.
  • Valid on room reservations and select in-house hotel services & outlets.
  • Room reservations: Valid towards all room types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested. (Excludes non-public rates i.e anything that needs a qualifier, log-in, or code like AAA & group rates).
  • Services & Outlets: Valid towards select in-house services and outlets added to the room bill in conjunction with a certificate room stay. See specified under “Redeem On” what is available for this Hotel.
  • Other: All third-party services & outlets are excluded. Further remarks noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any remaining value for your next stay.
  • An unredeemed certificate is transferable by first notifying Noble.
  • An unredeemed certificate is refundable within 14-days after purchase by notifying Noble, after it’s non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for The Opposite House are issued in CNY