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The Singular Patagonia

Puerto Natales, Patagonia, Chile

Certificates are issued in the hotel's local currency, and checkout price is calculated based on your selected payment currency.

Checkout price

In your selected currency

$1,000.00 USD

BUY CERTIFICATE

Buy now, choose dates until

Redeem on Room, Restaurant, Spa +++

Certificates are issued in USD

14-day fully refundable

  • Certificate Details

    Buy now, choose dates until

    Certificates are issued in USD

    Redeem on Room, Restaurant, Spa +++

    14-day fully refundable

    See any exclusions under certificate terms below

  • How It Works

    1

    First, select your amount in the dropdown. To approximate, look at the hotel website for rates, and you'll get an idea of how much you need for a stay. Remember to also consider your on-property spend in addition to the cost of the room.

    2

    After checkout, you receive the certificate(s) over email, and the total value, including the complimentary % Get More, is deposited with the Hotel in your name - all happens automatically. The total amount is held safely by the Hotel until you redeem it.

    3

    When ready, you redeem directly with the Hotel's reservation team over phone or email on all their available public rates, packages, and offers in addition to select in-house services like spa and dining.

  • TERMS + CONDITIONS

    • REDEEM ON

      • Room
      • Restaurant
      • Spa
      • Bar
      • Room Service

    • Standard Terms

        The standard terms are the same across all hotels on the platform to make it easy for you to purchase and redeem. Enjoy frictionless redemption across room-types, rates, and most hotel services and outlets. You also have a 14-days full refund, no questions asked.

      • Redemption is direct with the Hotel on new reservations made after the certificate purchase.
      • Valid on room reservations and select in-house hotel services & outlets.
        • Room reservations: Valid towards all publicly available rates, offers, and packages as per the Hotel's website on the dates requested. (Excludes non-public rates & offers i.e anything that needs a qualifier, log-in, or code to book).
        • Services & Outlets: Valid towards select in-house services and outlets added to the room bill in conjunction with a certificate room stay. See specified under “Redeem On” what is available for this Hotel.
        • Other: All third-party services & outlets are excluded from redemption.
      • Valid for 3 years.
      • The hotel stores any remaining value for your next stay.
      • An unredeemed certificate is transferable by first notifying Noble.
      • An unredeemed certificate is refundable within 14-days after purchase by notifying Noble, after it’s non-refundable.

      See full terms here.

    • Hotel Specific Terms & Exclusions

      • Certificate credits for The Singular Patagonia are issued in USD

    • LIMITATION DATES

      • No limitation dates

  • FAQ

    • How do I purchase a Certificate?

        Simply select the certificate value above, and add to cart. You can checkout using most major credit cards.

    • Is the Certificate refundable?

        The Certificate is refundable up to 14-days after purchase given it has not been in use; after the grace period, the Certificate is non-refundable.

    • How do I book?

        To redeem, simply contact the Hotel's VIP reservations team at the email or phone number listed on your Certificate. The dedicated team is on standby to help book and plan your stay.

        For clarity, you cannot redeem by booking yourself on the hotel website or through a third party, this must be done directly with the hotel as per the contact details provided on the certificate.

    • Can I redeem on all rates and offers with the hotel?

        Yes, mostly, as redemption includes all public rates, offers, and packages the Hotel shows as available on its official website over your dates.

        Note that this excludes rates that need a code, login, or qualifier like member rates, corporate rates, certain special offers, AAA rates, country resident rates, senior rates, etc., as those are not considered public rates.

        The guiding rule is, can you book it without punching in a code or log in; the rate is valid for redemption.

    • Can I redeem on outlets and services like dining and spa?

        Yes, you can redeem select in-house outlets and services like restaurants, spa, minibar, room service, etc., in conjunction with a certificate room stay. Meaning, the room must also be booked with the certificate for incidental charges to qualify for redemption.

        Please check each listing under “Redeem On” for the categories available at each specific property (Restaurant, Spa, etc.).

        Note that any third-party outlet, service, or incidental charges are not valid for redemption even if added to your final bill.

    • Can I apply multiple Certificates to one booking?

        Yes, you can apply multiple certificates to the same booking if done in advance before check-in. Simply provide the hotel with details of all the Certificates you would like to use for your booking at the time of reservation. After check-in, you cannot add further certificates to the booking.

    • When is the payment for the Certificate sent to the Hotel? Who holds the funds until I redeem?

        The Hotel receives the funds in advance and holds the funds safely in anticipation of your redemption. The way it works is that once you have purchased, Noble transfers the payment you made for the certificate to the Hotel as soon as the 14-day open purchase period has concluded and no later than 30-days after the sale. If your check-in is before that, the Hotel notifies us to receive immediate payment.

    • Can I gift a certificate?

        Of course! The Certificates make the perfect gift for any occasion. Please purchase like normal and reach out to us on service@noble-stay.com and we will issue a new certificate reflecting the name of the recipient to whom you wish to gift it.

    • Can I transfer the Certificate?

        You can transfer the Certificate by reaching out to us and providing the name and email of the new certificate owner.

  • HOTEL CONTACT

A perfect fusion of nature and relaxation.

With a privileged surrounding of unparalleled natural beauty, The Singular Patagonia is a place of incredible history, extraordinary experience, and the highest level of personalized services deep in the heart of Chilean Patagonia. The hotel has meticulously restored and preserved the century-old cold storage Frigorífico Bories, designated a National Monument in 1996, and serves as a museum. Sink into sophisticated comfort within spacious accommodations that connect you to Patagonia's local history, wilderness, and traditions. 

GALLERY

HOTEL HIGHLIGHTS

  • The award winning culinary team prepares evening feasts with locally sourced ingredients, such as hare, lamb, king crab, white strawberries, rhubarb, seaweed, and honey paired with a variety of wines from each grape-growing valley of Chile.

  • Access one of the most untamed territories in the world guided by a team of highly trained expedition guides, that takes guests to places no man has gone before – literally.

  • Spacious rooms with an 18 foot window panel providing breathtaking views of the fjords

  • A two-to-one staff to guest ratio that will leave you pampered and provided for at every turn, and as a family-owned hotel, guests are treated as just that: family.

AWARDS & ACCOLADES

Travel + Leisure - Top 10 Hotels in South America

Condé Nast Traveler - Top 20 Resorts in South America

1.
After checkout you receive the certificate over email with how-to-book details.
2.
The prepaid amount is held safely by the hotel until you redeem.
3.
Redeem directly with the hotel on most room rates & in-house services.
REDEEM ON
  • Room
  • Restaurant
  • Spa
  • Bar
  • Room Service

CERTIFICATE ISSUED IN

USD

CERTIFICATE VALIDITY

3 Years

Refundable

Within 14 days

  • REDEEM ON

    • Room
    • Restaurant
    • Spa
    • Bar
    • Room Service

  • Standard Terms

      The standard terms are the same across all hotels on the platform to make it easy for you to purchase and redeem. Enjoy frictionless redemption across room-types, rates, and most hotel services and outlets. You also have a 14-days full refund, no questions asked.

    • Redemption is direct with the Hotel on new reservations made after the certificate purchase.
    • Valid on room reservations and select in-house hotel services & outlets.
      • Room reservations: Valid towards all publicly available rates, offers, and packages as per the Hotel's website on the dates requested. (Excludes non-public rates & offers i.e anything that needs a qualifier, log-in, or code to book).
      • Services & Outlets: Valid towards select in-house services and outlets added to the room bill in conjunction with a certificate room stay. See specified under “Redeem On” what is available for this Hotel.
      • Other: All third-party services & outlets are excluded from redemption.
    • Valid for 3 years.
    • The hotel stores any remaining value for your next stay.
    • An unredeemed certificate is transferable by first notifying Noble.
    • An unredeemed certificate is refundable within 14-days after purchase by notifying Noble, after it’s non-refundable.

    See full terms here.

  • Hotel Specific Terms & Exclusions

    • Certificate credits for The Singular Patagonia are issued in USD

  • LIMITATION DATES

    • No limitation dates

HOW IT WORKS

1

First, select your amount in the dropdown. To approximate, look at the hotel website for rates, and you'll get an idea of how much you need for a stay. Remember to also consider your on-property spend in addition to the cost of the room.

2

After checkout, you receive the certificate(s) over email, and the total value, including the complimentary % Get More, is deposited with the Hotel in your name - all happens automatically. The total amount is held safely by the Hotel until you redeem it.

3

When ready, you redeem directly with the Hotel's reservation team over phone or email on all their available public rates, packages, and offers in addition to select in-house services like spa and dining.

A perfect fusion of nature and relaxation.

With a privileged surrounding of unparalleled natural beauty, The Singular Patagonia is a place of incredible history, extraordinary experience, and the highest level of personalized services deep in the heart of Chilean Patagonia. The hotel has meticulously restored and preserved the century-old cold storage Frigorífico Bories, designated a National Monument in 1996, and serves as a museum. Sink into sophisticated comfort within spacious accommodations that connect you to Patagonia's local history, wilderness, and traditions. 
GALLERY

HOTEL CONTACT

WEBSITE
EMAIL RESERVATIONS
VIEW ON MAP

HOTEL HIGHLIGHTS

  • The award winning culinary team prepares evening feasts with locally sourced ingredients, such as hare, lamb, king crab, white strawberries, rhubarb, seaweed, and honey paired with a variety of wines from each grape-growing valley of Chile.

  • Access one of the most untamed territories in the world guided by a team of highly trained expedition guides, that takes guests to places no man has gone before – literally.

  • Spacious rooms with an 18 foot window panel providing breathtaking views of the fjords

  • A two-to-one staff to guest ratio that will leave you pampered and provided for at every turn, and as a family-owned hotel, guests are treated as just that: family.

AWARDS & ACCOLADES

Travel + Leisure - Top 10 Hotels in South America

Condé Nast Traveler - Top 20 Resorts in South America

What the press is saying

  • The Telegraph

    The hotel is one of the most impressive examples of architectural adaptation in South America.

  • Forbes

    If ever a name perfectly fit a hotel, it is that of The Singular Patagonia.

  • Architectural Digest

    A walkway full of century-old English machinery feels like a toyland for adults.

  • NEED TO KNOW

    1. Website
      https://www.thesingular.com/patagonia/
    2. Rooms
      54 Rooms & 3 Suites
    3. Address
      Km 5, 5 Norte S/N, Natales, Magallanes y la Antártica Chilena, Chile | View in Map >
    4. Nearest Airport(s)
      Puerto Natales (PNT) 15 minutes,Punta Arenas (PUQ) 2.5 hours drive
    5. Pet Policy
      Only service dogs are allowed
    6. Kids Policy
      Children welcome

  • AMENITIES

    General Facilities

    1. Coffee/Tea Wake-up Service

    Health & Wellness

    1. Massage
    2. Spa
    3. Sauna
    4. Steam Room

    Sport Activities

    1. Hiking
    2. Mountain Biking
    3. Horseback Riding
    4. Non-Motorized Water Sports

    Digital Experience

    1. Complimentary Wifi
    2. Contactless Check-in
    3. QR Code for Menus

    In-Room

    1. Room Service
    2. Complimentary Minibar
    3. Netflix on TV
    4. Accessible Room

    General Services

    1. Plunge Pool

  • The Singular Patagonia Restaurant

    Locally grown ingredients, such as Patagonian hare, lamb, South American king crab, white strawberries, rhubarb, seaweed and Patagonian honey will tempt the palate as Chef Basso re-imagines traditional, regional recipes; fully respectful of the area’s culture and its rich byproducts

  • El Asador

    With rustic and historic style, the infrastructure at El Asador preserves the façade of the nineteenth century, transforming the setting into a gastronomic space where the tastes of fine grilled and typical dishes of the area are the main attraction for our gourmand clients. At El Asador we specialize in wood-fired meats, but also feature a vegan option. Skirt steak, a lamb steak, a ribeye... all are cooked to perfection on a fired grill. The sides included an assortment of local vegetables. Any trip to Patagonia would not be complete without living out this epicurean experience.... don’t miss one of area’s best kept treasures.

  • On Arrival

    • Personal information will be requested from each guest through a form sent via email before arrival to reduce contact and time at the Check-in.
    • Vehicles are completely disinfected on the handles, doors, rugs, windows before and after every guest arrival.
    • Floor Sanitizer for shoe disinfection for everybody before entering the property.
    • Every guest and visitor to the hotel will follow mandatory procedures before entering the hotel: hand sanitization, mask application, temperature controls, and disinfection of clothes and luggage.
    • In the case of group arrivals, the procedure will be carried out one by one to maintain a minimum of social distance within the Sanitization Area.
    • Disease Protocol will be activated in cases of guests registered with a temperature higher than 37.5°C/95.0°F.
    • Staff is required to use gloves for the handling of luggage.
    • All guests and staff will be required to practice social distancing protocols, and clear indicators will be placed in the lobby and at the Front Desk as a reminder.
    • Guests can choose not to have staff does enter their room during their stay.
    • Staff will sanitize room keys with ultraviolet light technology before handing to guests.

  • Room

    • To provide social distancing between guests, alternate rooms allocated, leaving one room vacant between rooms, based on occupancy.
    • Guests are requested to maintain a temperature between 23 C/73.4°F and 26 C/ 78.8°F inside rooms according to the measures directed by the Chilean Health Authorities.
    • Daily air ventilation of rooms will be ensured during housekeeping service.
    • To facilitate minimal contact, Turndown service will be done upon guest request.
    • Guests will receive individual packages of disinfecting wet wipes.
    • Pillows, duvets, and bed toppers sanitized with ozone. Daily ventilation of rooms required after Check-out.
    • Use of a disinfectant sprayer (quaternary ammonium compound) to Room Cleaning that includes extra disinfection of all kinds of surfaces and elements such as furniture, door handles, light switches, curtain pulls, mini bar, telephone, garbage containers, glasses, faucets, knobs, toilet drain handles, hairdryers, etc.

  • Housekeeping

    • Enhanced sanitization across guest touchpoints areas like restrooms, elevators, hotel entrances, lobby, and reception disinfecting with a quaternary ammonium spray every 20-minutes. Cleaning procedures will be focused on high-touch surfaces such as light switches, buttons, doors, tables, chairs.
    • Use of an electrostatic spraying backpack to sanitize common areas, restaurants, and high touched surfaces to increase the effectiveness of cleanliness.

  • Food & Beverage and Dining

    • Mandatory hand sanitizer application to guests and external visitors before entering our bars and restaurants.
    • Guests and customers will be recommended to wash their hands before entering our restaurants.
    • Menus disinfection before and after being handed to each guest.
    • Social Distancing Protocol for bars, restaurants, and meeting rooms ensure to keep a minimum of 1.5-meters distance between positions.
    • Individual disposable bags with adhesive closure will be delivered to guests to store masks during meals.
    • Plates, cups, napkins, cutlery, condiments, etc., will be set upon every a la carte service to avoid unnecessary contact.
    • To minimize guest contact with food, breakfast will be served to each guest on an a la carte basis, including pastries, bread, cheeses, juices, drinks, fruits, and eggs to order.
    • All the food and beverages are delivered directly from the kitchen to every guest table on individual trays and covered.
    • Staff offers and serves hot beverages directly to each guest. Cold drinks like juice or water are delivered from the kitchen to the guest tables in covered bottles to avoid cross-contamination.
    • Breakfast grab-and-go service and Room Service are available for all the guests. These services must be requested the night before.
    • For Room Service, food is left outside of each guest’s room in a trolley. Guest must place the trolley in the hallway outside of their room and notify the Restaurant by phone for immediate pick up to avoid unnecessary contact from another guest.

  • Shared Areas

    • SPA and GYM access requires a prior reservation for both guests and external visitors.
    • Reservations will be taken through email or by phone. A completed health form is sent via email and must be filled out before the appointment.
    • Treatments sessions scheduled every 15 minutes to limit the number of people in the area. A maximum of 2 people will be allowed at the same time in the GYM.
    • The gym will be closed if no staff is available. Dry sauna, steam room, and outdoor swimming pool will be closed till advised to open as per Chilean Health Ministry.
    • Layout adjustments of furniture and exercise machines to guarantee a minimum of 1.5 meters of social distance between users.
    • SPA treatment cabins will be ventilated while not being used.
    • Temperature control and use of hand sanitizer required upon admission.
    • Sanitized and well-packaged fruits are provided. Books, newspapers, or magazine delivery will be avoided.
    • Hand Sanitizer dispensers installed in restrooms and common GYM and SPA areas to increase the cleaning frequency: facilities will be disinfected every 1 hour.
    • Work-out machines are sanitized after use by GYM staff. Disposable wipes and disinfectants are available upon guest request. Personalized work-out sessions will have a maximum of 1-hour duration.
    • A maximum of 3 people will be allowed to use the elevator simultaneously.
    • Pool is regularly disinfected and filtered by the Maintenance Team.

  • Staff Interaction

    • Use of masks for guests and staff. Ensure proper usage covering the nose and mouth.
    • Social Distancing: maintenance of a minimum of 1 meter between guests and staff.
    • To reduce the physical interaction between guests and staff, greetings are not allowed.
    • No more than 5 associates will be allowed within the same place simultaneously.
    • Mandatory temperature controls for associates and vendors either before entering hotels. If an associate registers a temperature of 37.5°C/95.0°F or higher, they will not enter the hotel.
    • Maintenance or housekeeping staff that need or have been requested access to guest rooms must be reassured that guests are using masks before they enter. Otherwise, they will not enter the room.

  • Other Measures

    • Temperature controls before each excursion. In the case of guests that register a temperature of 37.5°C/95.0°F or higher, they will not be permitted to do the excursion. Special Protocols will be implemented.
    • Mandatory use of masks during all the activities by guests, drivers, and guides. Guides and drivers are required to wear gloves.
    • Driver section is segregated with a transparent protected screen.
    • Guests are assigned with individual seats not to face each other and maintain the appropriate social distance. It will be requested of all guests to maintain the same seat in the vehicle each time they get in it.
    • A maximum of 4 passengers will be allowed in the SUV as a maximum of 2 passengers in the Sedan vehicles. In the case of a larger number of guests traveling together, distribution will be reviewed.
    • All the equipment necessary for activities such as trekking poles, bicycles, binoculars, kayaks are sanitized before and after each use.
    • A small group of guests per excursion will be implemented to guarantee a safe distance.
    • All o guides will have a prevention and cleanliness kit that includes hand sanitizer, a thermometer, disinfectant, disposable masks replacements, disposable sanitary wipes and gloves, individual garbage bags for each guest.
    • Individual packaged meals provided to every guest.
    • Our cleanliness standards and terms & conditions for Excursions will be sent to each guest ahead of our services. The Declaration must be filled out before starting the activity.

  • FREQUENTLY ASKED QUESTIONS

    • How do I purchase a Certificate?

        Simply select the certificate value above, and add to cart. You can checkout using most major credit cards.

    • Is the Certificate refundable?

        The Certificate is refundable up to 14-days after purchase given it has not been in use; after the grace period, the Certificate is non-refundable.

    • How do I book?

        To redeem, simply contact the Hotel's VIP reservations team at the email or phone number listed on your Certificate. The dedicated team is on standby to help book and plan your stay.

        For clarity, you cannot redeem by booking yourself on the hotel website or through a third party, this must be done directly with the hotel as per the contact details provided on the certificate.

    • Can I redeem on all rates and offers with the hotel?

        Yes, mostly, as redemption includes all public rates, offers, and packages the Hotel shows as available on its official website over your dates.

        Note that this excludes rates that need a code, login, or qualifier like member rates, corporate rates, certain special offers, AAA rates, country resident rates, senior rates, etc., as those are not considered public rates.

        The guiding rule is, can you book it without punching in a code or log in; the rate is valid for redemption.

    • Can I redeem on outlets and services like dining and spa?

        Yes, you can redeem select in-house outlets and services like restaurants, spa, minibar, room service, etc., in conjunction with a certificate room stay. Meaning, the room must also be booked with the certificate for incidental charges to qualify for redemption.

        Please check each listing under “Redeem On” for the categories available at each specific property (Restaurant, Spa, etc.).

        Note that any third-party outlet, service, or incidental charges are not valid for redemption even if added to your final bill.

    • Can I apply multiple Certificates to one booking?

        Yes, you can apply multiple certificates to the same booking if done in advance before check-in. Simply provide the hotel with details of all the Certificates you would like to use for your booking at the time of reservation. After check-in, you cannot add further certificates to the booking.

    • When is the payment for the Certificate sent to the Hotel? Who holds the funds until I redeem?

        The Hotel receives the funds in advance and holds the funds safely in anticipation of your redemption. The way it works is that once you have purchased, Noble transfers the payment you made for the certificate to the Hotel as soon as the 14-day open purchase period has concluded and no later than 30-days after the sale. If your check-in is before that, the Hotel notifies us to receive immediate payment.

    • Can I gift a certificate?

        Of course! The Certificates make the perfect gift for any occasion. Please purchase like normal and reach out to us on service@noble-stay.com and we will issue a new certificate reflecting the name of the recipient to whom you wish to gift it.

    • Can I transfer the Certificate?

        You can transfer the Certificate by reaching out to us and providing the name and email of the new certificate owner.

  • HOTEL LOCATION

      • Km 5, 5 Norte S/N, Natales, Magallanes y la Antártica Chilena, Chile

Need help selecting The Singular Patagonia?

Click the chat icon below to or email us with any questions. We're here to help!

What the press is saying

  • The Telegraph

    The hotel is one of the most impressive examples of architectural adaptation in South America.

  • Forbes

    If ever a name perfectly fit a hotel, it is that of The Singular Patagonia.

  • Architectural Digest

    A walkway full of century-old English machinery feels like a toyland for adults.

AWARDS & ACCOLADES

Travel + Leisure - Top 10 Hotels in South America

Condé Nast Traveler - Top 20 Resorts in South America

  • Hotel Details

    • Website

    • Rooms

      • 54 Rooms & 3 Suites

    • Address

      • Km 5, 5 Norte S/N, Natales, Magallanes y la Antártica Chilena, Chile

    • Nearest Airport(s)

      • Puerto Natales (PNT) 15 minutes,Punta Arenas (PUQ) 2.5 hours drive

    • Pet Policy

      • Only service dogs are allowed

    • Kids Policy

      • Children welcome

  • AMENITIES

    • Digital Experience

      • Complimentary Wifi
      • Contactless Check-in
      • QR Code for Menus

    • In-Room

      • Room Service
      • Complimentary Minibar
      • Netflix on TV
      • Accessible Room

    • Health & Wellness

      • Massage
      • Spa
      • Sauna
      • Steam Room

    • General Facilities

      • Plunge Pool

    • General Services

      • Coffee/Tea Wake-up Service

    • Sport Activities

      • Hiking
      • Mountain Biking
      • Horseback Riding
      • Non-Motorized Water Sports

  • FOOD + DRINK

    • The Singular Patagonia Restaurant

      Locally grown ingredients, such as Patagonian hare, lamb, South American king crab, white strawberries, rhubarb, seaweed and Patagonian honey will tempt the palate as Chef Basso re-imagines traditional, regional recipes; fully respectful of the area’s culture and its rich byproducts

    • El Asador

      With rustic and historic style, the infrastructure at El Asador preserves the façade of the nineteenth century, transforming the setting into a gastronomic space where the tastes of fine grilled and typical dishes of the area are the main attraction for our gourmand clients. At El Asador we specialize in wood-fired meats, but also feature a vegan option. Skirt steak, a lamb steak, a ribeye... all are cooked to perfection on a fired grill. The sides included an assortment of local vegetables. Any trip to Patagonia would not be complete without living out this epicurean experience.... don’t miss one of area’s best kept treasures.

  • CLEAN + SAFE

    • On Arrival

      • Personal information will be requested from each guest through a form sent via email before arrival to reduce contact and time at the Check-in.
      • Vehicles are completely disinfected on the handles, doors, rugs, windows before and after every guest arrival.
      • Floor Sanitizer for shoe disinfection for everybody before entering the property.
      • Every guest and visitor to the hotel will follow mandatory procedures before entering the hotel: hand sanitization, mask application, temperature controls, and disinfection of clothes and luggage.
      • In the case of group arrivals, the procedure will be carried out one by one to maintain a minimum of social distance within the Sanitization Area.
      • Disease Protocol will be activated in cases of guests registered with a temperature higher than 37.5°C/95.0°F.
      • Staff is required to use gloves for the handling of luggage.
      • All guests and staff will be required to practice social distancing protocols, and clear indicators will be placed in the lobby and at the Front Desk as a reminder.
      • Guests can choose not to have staff does enter their room during their stay.
      • Staff will sanitize room keys with ultraviolet light technology before handing to guests.

    • Room

      • To provide social distancing between guests, alternate rooms allocated, leaving one room vacant between rooms, based on occupancy.
      • Guests are requested to maintain a temperature between 23 C/73.4°F and 26 C/ 78.8°F inside rooms according to the measures directed by the Chilean Health Authorities.
      • Daily air ventilation of rooms will be ensured during housekeeping service.
      • To facilitate minimal contact, Turndown service will be done upon guest request.
      • Guests will receive individual packages of disinfecting wet wipes.
      • Pillows, duvets, and bed toppers sanitized with ozone. Daily ventilation of rooms required after Check-out.
      • Use of a disinfectant sprayer (quaternary ammonium compound) to Room Cleaning that includes extra disinfection of all kinds of surfaces and elements such as furniture, door handles, light switches, curtain pulls, mini bar, telephone, garbage containers, glasses, faucets, knobs, toilet drain handles, hairdryers, etc.

    • Housekeeping

      • Enhanced sanitization across guest touchpoints areas like restrooms, elevators, hotel entrances, lobby, and reception disinfecting with a quaternary ammonium spray every 20-minutes. Cleaning procedures will be focused on high-touch surfaces such as light switches, buttons, doors, tables, chairs.
      • Use of an electrostatic spraying backpack to sanitize common areas, restaurants, and high touched surfaces to increase the effectiveness of cleanliness.

    • Food & Beverage and Dining

      • Mandatory hand sanitizer application to guests and external visitors before entering our bars and restaurants.
      • Guests and customers will be recommended to wash their hands before entering our restaurants.
      • Menus disinfection before and after being handed to each guest.
      • Social Distancing Protocol for bars, restaurants, and meeting rooms ensure to keep a minimum of 1.5-meters distance between positions.
      • Individual disposable bags with adhesive closure will be delivered to guests to store masks during meals.
      • Plates, cups, napkins, cutlery, condiments, etc., will be set upon every a la carte service to avoid unnecessary contact.
      • To minimize guest contact with food, breakfast will be served to each guest on an a la carte basis, including pastries, bread, cheeses, juices, drinks, fruits, and eggs to order.
      • All the food and beverages are delivered directly from the kitchen to every guest table on individual trays and covered.
      • Staff offers and serves hot beverages directly to each guest. Cold drinks like juice or water are delivered from the kitchen to the guest tables in covered bottles to avoid cross-contamination.
      • Breakfast grab-and-go service and Room Service are available for all the guests. These services must be requested the night before.
      • For Room Service, food is left outside of each guest’s room in a trolley. Guest must place the trolley in the hallway outside of their room and notify the Restaurant by phone for immediate pick up to avoid unnecessary contact from another guest.

    • Shared Areas

      • SPA and GYM access requires a prior reservation for both guests and external visitors.
      • Reservations will be taken through email or by phone. A completed health form is sent via email and must be filled out before the appointment.
      • Treatments sessions scheduled every 15 minutes to limit the number of people in the area. A maximum of 2 people will be allowed at the same time in the GYM.
      • The gym will be closed if no staff is available. Dry sauna, steam room, and outdoor swimming pool will be closed till advised to open as per Chilean Health Ministry.
      • Layout adjustments of furniture and exercise machines to guarantee a minimum of 1.5 meters of social distance between users.
      • SPA treatment cabins will be ventilated while not being used.
      • Temperature control and use of hand sanitizer required upon admission.
      • Sanitized and well-packaged fruits are provided. Books, newspapers, or magazine delivery will be avoided.
      • Hand Sanitizer dispensers installed in restrooms and common GYM and SPA areas to increase the cleaning frequency: facilities will be disinfected every 1 hour.
      • Work-out machines are sanitized after use by GYM staff. Disposable wipes and disinfectants are available upon guest request. Personalized work-out sessions will have a maximum of 1-hour duration.
      • A maximum of 3 people will be allowed to use the elevator simultaneously.
      • Pool is regularly disinfected and filtered by the Maintenance Team.

    • Staff Interaction

      • Use of masks for guests and staff. Ensure proper usage covering the nose and mouth.
      • Social Distancing: maintenance of a minimum of 1 meter between guests and staff.
      • To reduce the physical interaction between guests and staff, greetings are not allowed.
      • No more than 5 associates will be allowed within the same place simultaneously.
      • Mandatory temperature controls for associates and vendors either before entering hotels. If an associate registers a temperature of 37.5°C/95.0°F or higher, they will not enter the hotel.
      • Maintenance or housekeeping staff that need or have been requested access to guest rooms must be reassured that guests are using masks before they enter. Otherwise, they will not enter the room.

    • Other Measures

      • Temperature controls before each excursion. In the case of guests that register a temperature of 37.5°C/95.0°F or higher, they will not be permitted to do the excursion. Special Protocols will be implemented.
      • Mandatory use of masks during all the activities by guests, drivers, and guides. Guides and drivers are required to wear gloves.
      • Driver section is segregated with a transparent protected screen.
      • Guests are assigned with individual seats not to face each other and maintain the appropriate social distance. It will be requested of all guests to maintain the same seat in the vehicle each time they get in it.
      • A maximum of 4 passengers will be allowed in the SUV as a maximum of 2 passengers in the Sedan vehicles. In the case of a larger number of guests traveling together, distribution will be reviewed.
      • All the equipment necessary for activities such as trekking poles, bicycles, binoculars, kayaks are sanitized before and after each use.
      • A small group of guests per excursion will be implemented to guarantee a safe distance.
      • All o guides will have a prevention and cleanliness kit that includes hand sanitizer, a thermometer, disinfectant, disposable masks replacements, disposable sanitary wipes and gloves, individual garbage bags for each guest.
      • Individual packaged meals provided to every guest.
      • Our cleanliness standards and terms & conditions for Excursions will be sent to each guest ahead of our services. The Declaration must be filled out before starting the activity.

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