Your health and safety are our top priorities. Below are the key measures currently in place at The Upper House Hong Kong:

• On Arrival

  • Daily temperature check for in-house guests and team members using an infrared camera.
    
  • Team members are always required to wear a face mask and perform hand-hygiene.
    
  • Hand sanitizer/disinfectant / wet wipes are widely available for all guests and team members.
    
  • Luggage is disinfected upon request using a non-harmful cleaning spray.
    
  • Temperature checks for guests will be performed upon entering the hotel.
    
  • Guests are requested to fill out a health declaration on arrival.
    Contactless and paperless check-in available.
    
    

• Room

  • Guestrooms are cleaned at the highest of standards.
    
  • Face masks may be provided to in-house guests upon request.
    
  • Room attendants will wear masks and gloves when cleaning rooms.
    
  • Professional grade disinfectants are used to sanitize all surfaces.
    
  • UV lights are also used as part of the room’s cleaning process.
    
  • Used linen is washed and pressed under high-temperature disinfection.
    
  • Air-conditioning system is regularly cleaned and sanitized.
    
  • Ventilation systems will be filtered and sanitized.

• Housekeeping

  • Team members must pass a mandatory temperature check upon entering the hotel premise.
    
  • Team members are always required to wear a face mask and perform hand hygiene.
    
  • Increased frequency on cleaning and sanitizing all public areas
    
  • Additional air purifiers and UV light air purifiers are placed in public areas.
    
  • Increased frequency of cleaning air conditioning filters to ensure the best supply of fresh air.

• Food & Beverage and Dining

  • The restaurants and bars are cleaned to the highest standards, complying with local government policy.
    
  • Restaurant tables and chairs are sanitized after each use.
    
  • Cutlery, chinaware, and glassware are sterilized using a steam cleaner.
    
  • Each dining table distance adheres to local government policy on social distancing
    
  • Guests are required to wear a mask when entering our restaurants and bars.
    
  • Disposable paper bag or folder will be provided to our guests for the safe storage of masks.
    
  • Team members will perform a temperature check for all guests.

• Shared Areas

  • Adhere to local government policy on facility usage.
    
  • Increased frequency in cleaning and disinfecting of pools and gyms.

• Staff Interaction

  • Team members must pass mandatory temperature check upon entering the hotel premise.
    
  • Team members are always required to wear face mask and perform hand hygiene.
    
  • Increased frequency on cleaning and sanitizing all public areas.

• Other Measures

  • If any guests are tested positive during the stay, The Upper House has isolation procedures in place to ensure the guests' comfort and safety during a potential quarantine, including a team of doctors and nurses on call should that be necessary

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for The Upper House Hong Kong are issued in HKD