Your health and safety are our top priorities. Below are the key measures currently in place at The Vine Resort & Spa:

• On Arrival

  • Vehicles are cleaned and disinfected after each use.
    
  • All in-vehicle amenities are removed, such as magazines, drinks, and other non-essential items.
    
  • All drivers wear masks and gloves.
    
  • Guests must sit in the rear compartment and never in the driver’s compartment.
    
  • Drivers must notify the resort if, during the route, any guest has COVID-19 symptoms.
    
  • Temperature check for all guests.
    
  • Luggage is disinfected and delivered to the rooms by the bellboys.
    
  • Room keys are disinfected with UV-C technology.
    

• Food & Beverage and Dining

  • Reinforcement of cleaning and disinfection routines in high-traffic areas.
    
  • Individual hand sanitizer provided per table.
    
  • Tables are kept at a minimum of 2 (two) meters from each other and are available for groups of up to 6 (six) people.
    
  • Breakfast buffet service available in different time slots. Handling of food, tongs, or spoons by guests in the breakfast buffet service is not allowed. The service personnel will assist, using protective procedures.
    
  • Previous reservation required for lunch and dinner.
    
  • Removal of physical menus and replaced with digital options.

• Shared Areas

  • Guest and staff are required to wear masks in public areas.
    
  • Limited capacity for common areas and spaces for activities.
    
  • Thorough disinfection of treatment rooms between each use.
    
  • Strict health protocol for the therapists.
    
  • Limited guest capacity in the gym.
    
  • Pool loungers and chairs are disinfected after each use.
    
  • Increased frequency of cleaning and disinfection in high-contact areas.
    
  • Control of the resort’s air quality through deep cleaning of the air conditioning systems and filter change.

• Staff Interaction

  • New training program on How to respond to exposure to COVID-19.
    
  • Advanced facility disinfection and sanitation training in case there are COVID-19-positive guests and staff.
    
  • Daily health exams, including temperature checks.
    
  • Personal protection equipment (PPE) must be used at all times by all members of the resort.
    
  • Frequent cleaning of the common transit areas of team members.
    
  • Development of specific protocols for kitchen cleaning and the safe handling of products.
    
  • Thorough sanitation guidelines for cleaning uniforms.

• REDEEM ON

  • Room
  • Room Service
  • Restaurant
  • Spa
  • Bar
  • Select Activities

• Standard Terms

  • Redemption is direct with the Hotel on new reservations made after the certificate purchase.
  • Valid on room reservations and select in-house hotel services & outlets.
  • Room reservations: Valid towards all room types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested. (Excludes non-public rates i.e anything that needs a qualifier, log-in, or code like AAA & group rates).
  • Services & Outlets: Valid towards select in-house services and outlets added to the room bill in conjunction with a certificate room stay. See specified under “Redeem On” what is available for this Hotel.
  • Other: All third-party services & outlets are excluded. Further remarks noted under "Hotel Specific Terms."
  • Valid for 3 years.
  • The hotel stores any remaining value for your next stay.
  • An unredeemed certificate is transferable by first notifying Noble.
  • An unredeemed certificate is refundable within 14-days after purchase by notifying Noble, after it’s non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for The Vines Resort & Spa are issued in USD
  • Credits cannot be redeemed for any purchases from the Hotel Gift Shop, guided experiences, transfers and car rentals, and Yoga classes.