Your health and safety are our top priorities. Below are the key measures currently in place at Tintswalo Safari Lodge:

• On Arrival

  • Guests are requested to check-in in advance before arriving at the lodge.
    
  • Guests will be asked to complete the indemnity forms prior to check-in.
    
  • Guests that arrived from a flight, will have to adhere to the health checks on arrival.
    
  • If they show a higher temperature, they will be isolated in their room and a medic will be called.
    
  • All payment balances will be paid electronically.
    
  • Guests will undergo precautionary temperature checks on arrival.
    
  • The lodge needs to be notified of all guests forwarding information and travel plans.
    
  • 37.5C temperature and over will be asked to isolate in their suite.
    
  • Sanitizing towels will be handed to guests and they will step on to a sanitizing mat.
    
  • Luggage will be wiped down with sanitizer before being delivered to the suite.

• Room

  • All the suites are sanitized and sealed by housekeeping.
    
  • All reading material has been removed from the suites.
    
  • The keys and remotes will be vacuum sealed.
    
  • The guest will be the first person to enter the suite after all sanitizing protocols are completed.
    
  • Turn-down has been suspended.

• Food & Beverage and Dining

  • Guests can order room service if they prefer to stay in their suite.
    
  • Tables are situated 2m apart in the dining room and on the deck.
    
  • Kitchen staff wears masks and gloves when prepping food.
    
  • All serving staff will have strict health checks done on a regular basis.
    
  • Buffets are no longer served.
    
  • New menus encourage less handling of the food.

• Shared Areas

  • Safe distance of 1.5m is kept between guests and staff.
    
  • Guests will be asked to do daily temperature checks.
    
  • Staff safety protocols will be strictly enforced with training.
    
  • Furniture has been repositioned to provide a safe distance in all public areas.

• Staff Interaction

  • Staff will not be allowed to shake hands with guests.
    
  • Staff will wear masks all the time and guests are requested to wear masks on arrival and in all the public spaces.
    
  • Any questions please do not hesitate to ask the manager on duty.
    
  • Staff will be monitored on a regular basis and have to pass the health check.
    
  • Training will be given on a regular basis to staff with regards to health & safety protocols.
    
  • If a staff member is above the regular temperature check, they will be sent home.
    
  • If a staff member is sick, they will be sent home to recover.

• Other Measures

  • Transfer vehicles will be filled to a maximum of 50% plus the driver.
    
  • Vehicles will be fully sanitized daily & fully stocked with sanitizer towels.
    
  • Transfers will be conducted with all safety protocols & only 4 guests per vehicle.
    
  • The outsourced transfer company will have high hygiene standards and will be preferred by Tintswalo.
    
  • All medical doctors and hospitals are easily accessible from any of the Tintswalo lodges.
    
  • Should a medical doctor be required, please contact the manager on duty who will make arrangements for the guest.

• Standard Terms

  • Redemption is direct with the Hotel on any new reservations.
  • The certificate value applies to your bill for both room reservations and hotel services & outlets.
  • Room: Valid towards all room-types and publicly available rates, offers, and packages as per the Hotel's website on the dates requested.
  • Services & Outlets: Valid towards in-house services and outlets operated by the Hotel and added to your room-bill.
  • Exclusions: Any exclusions are noted under "Hotel Specific Terms."
  • Valid for 4 years.
  • The hotel stores any partly used certificate value for your next stay.
  • An unused certificate is transferable by notifying Noble or the Hotel.
  • The certificate is refundable within 14-days after purchase, after its non-refundable.

  See full terms here.

• Hotel Specific Terms

  • Certificate credits for Tintswalo Safari Lodge are issued in ZAR