Your health and safety are our top priorities. Below are the key measures currently in place at Titilaka:

• On Arrival

  • Disinfection station at the entrance.
    
  • Contactless and paperless check-in and check-out.
    
  • Disinfection of room keys and badges.
    
  • Social distancing (at least 2 meters) throughout the entire process.
    
  • Limited waiting time for guests at the reception desk.
    
  • Introduction of new amenities, e.g. a personal health and safety kit for guests (also given to staff members)
    
  • Staff will wash their hands before and after handling luggage. Trolleys will only carry one guests' baggage at a time and will be disinfected between guests.
    
  • Disposable cleaning supplies are thrown into an impermeable bag to avoid spread.

• Room

  • Enhanced cleaning protocols and standards.
    
  • Rooms are thoroughly cleaned & sanitized before guests arrive and after they leave.
    
  • Constant health checks for staff and guests.
    
  • Paperless menus.
    
  • Minibar items are disinfected and individually wrapped.
    
  • Hard-to-disinfect and unnecessary objects are removed.
    
  • Guest can choose whether they want housekeeping to clean their room (frequency, timetable).
    Chat with a concierge either using WhatsApp.
    
  • Complimentary snacks and beverages are individually wrapped and sealed.
    
  • Amenities are disinfected, and replaced if used.
    
  • - Housekeeping and turn down service at the preferred time (indicated by guests).
    
  • Rooms will be aired during cleaning process.

• Housekeeping

  • Thorough disinfection of rooms and specific touch points (handles, light switches, phone, bathroom, remote controls, etc.)
    
  • Scheduled housekeeping to avoid interactions available upon request.
    
  • Welcome note, hotel book, menus, magazines and other paper objects are replaced for electronic versions.
    
  • Floors and rugs are cleaned daily (using approved procedures) and rooms are aired during housekeeping.

• Food & Beverage and Dining

  • Tables are moved to respect social distancing.
    
  • Ventilation of dining area is ensured.
    
  • QR digital menus.
    
  • Staff wears masks at all times.
    
  • Disinfection of utensils and tables before and after use.
    
  • Individual picnic lunches and beverages kits have been introduced and the buffet services have been suspended.
    
  • All staff handling food or beverages will wear a face mask and gloves at all times.
    
  • Amenities during transport services such as water and snacks, are offered in an individual packaging.

• Shared Areas

  • Hand sanitizer permanently available at disinfection stations.
    
  • Masks must be worn at all times and social distancing must be respected.
    
  • Common areas are cleaned twice daily, and disinfected constantly.
    Hard-to-clean decorative objects are removed.

• Staff Interaction

  • Physical contact will be avoided at all times, including shaking hands.
    
  • Hotel Staff is carefully instructed about sanitation policies and capacitated on safety protocols.
    
  • Daily staff health check-ups.
    
  • Safety regulations such as disinfection and social distancing are also applied to back-office.
    
  • Frequent Covid-19 testing.
    
  • Physical distancing rules are enforced to guarantee a minimum distance of 1.5 to 2 meters when talking and interacting.
    
  • Personal equipment kit: masks, a face protector, protective glasses, disposable suits and disposable gloves.

• Other Measures

  • Excursions are offered to smaller groups of guests.
    
  • Vehicles are used privately and thoroughly disinfected before and after use.